Found 27 Documents (Results 1–27)
Joint chance-constrained staffing optimization in multi-skill call centers. (English) Zbl 1498.90185
On a multistage discrete stochastic optimization problem with stochastic constraints and nested sampling. (English) Zbl 1489.65011
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty. (English) Zbl 1487.90467
Decision making under uncertain and dependent system rates in service systems. (English) Zbl 1487.90219
The flexible break assignment problem for large tour scheduling problems with an application to airport ground handlers. (English) Zbl 1436.90051
Optimising the barrier coverage of a wireless sensor network with hub-and-spoke topology using mathematical and simulation models. (English) Zbl 1458.90438
A three-stage mixed integer programming approach for optimizing the skill mix and training schedules for aircraft maintenance. (English) Zbl 1403.90316
Mathematical models and solution approach for cross-training staff scheduling at call centers. (English) Zbl 1391.90280
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers. (English) Zbl 1346.90253
Competition and market segmentation of the call center service supply chain. (English) Zbl 1346.90264
A two-stage heuristic approach for nurse scheduling problem: a case study in an emergency department. (English) Zbl 1348.90325
Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling. (English) Zbl 1304.62148
An improved MIP-based approach for a multi-skill workforce scheduling problem. (English) Zbl 1280.90044
Stochastic optimization for real time service capacity allocation under random service demand. (English) Zbl 1254.90136
Online scheduling policies for multiclass call centers with impatient customers. (English) Zbl 1205.90087
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