From the introduction: In many queueing situations, blocked customers do not leave the system. Instead, they may come back to the service facility after a random time and retry for service. Significant advances in the analysis of these queueing systems with retrials, which began over fifty years ago, have enriched queueing theory and contributed to the development of new applications in designing computer and communication networks. About 65 per cent of the research papers written in English have been published during the last decade 1990-1999. This paper presents a classified bibliography (author index and keyword index) of 148 works performend in this period.
The references include papers written in English and published in journals or in collective publications with ISBN, as well as papers translated to English and papers accepted for a forthcoming publication. The iterested reader is referred to the bibliography [the author, Comput. Math. Model. 30, 1-6 (1999)] and the monograph [G. I. Falin and J. G. C. Templeton, Retrial queues. Chapman and Hall, London (1997; Zbl 0944.60008)] for the work before 1990, papers published in other languages (specially Russian) and thesis.