Order Support | Including Online Order, Product Price and Software Registration

If you have any questions about orders, payment, registration, upgrades, etc. Please feel free to contact us. You can click the left button to send email to us, or copy the email address: order@videoconverterfactory.com. We promise to our customers that we will deal with emails within 24 hours after receiving them (including weekends and statutory holidays). But usually we deal with emails faster.

We recommend that you check the FAQs below before sending an email. About 80% of the questions can be answered in the list.

Pre-sales Inquiry

What is "Extended Download Service"?

For your information, Extended Download Service is offered and charged by 2Checkout, ... Learn More

Is it secure to purchase from your website?

Which payment platforms are available?

Is there any way I can try before purchasing?

What are the limitations of the free trial?

What is the upgrade policy?

Paid User

How to get back lost registration code?

For our paid user, if you lose your registration, please do not purchase again, just send an email to support@videoconverterfactory.com, we will find it and resend it to you within 24 hours... Learn More

What things will I receive?

Can I ask for a refund?

I paid for a CD, how long can I receive it?

How long I can get support?

Price & Payment

Is there any hidden fees in the oder?

Please don't worry, we have no any hidden fees in the order process.

What currencies I can use for payment?

Registration

I have paid but why is it still unregistered?

Make sure you activate the program with your licensed e-mail and registration code... Learn More

How long will I receive the code after paymant?

The registration email will be sent to you mmediately after paymanet.

How to retrieve the registration code?

What shall I do if the code is invalid?

Can I register 2 PCs with 1 registration code?

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