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Hilton Niagara Falls/fallsview Hotel & Suites
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Hilton Niagara Falls/fallsview Hotel & Suites

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Avg. €146 /night, 11/15 - 11/16
€228
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€183
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€137
per night

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About

4.0
#58 of 113 hotels in Niagara Falls
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Daily Mandatory Charge includes: A hotel marketing and development fee, and Municipal Accommodation Tax (MAT). Hilton Niagara Falls/Fallsview Hotel & Suites offers an elegant stay with 53 floors of breath-taking views over the Horseshoe and American falls. Just 90 minutes from downtown Toronto and Pearson International Airport (YYZ). Guest rooms provide spacious family accommodations sleeping up to six guests. Suites in the North Tower feature classic wooden fittings providing an inviting ambience while double whirlpool tubs in oversized bathrooms are among the special touches. Located on the 33rd floor with spectacular views of Niagara Falls, The Watermark restaurant offers an international inspired menu. Relax with champagne and live music at Myst Lounge. Open-fire grilled cuts are the order of the day at Brasa Brazilian Steakhouse or choose favorite Italian dishes at Romano's Macaroni Grill.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Housekeeping
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English
Hotel links

Location

6361 Fallsview Boulevard, Niagara Falls, Ontario L2G 3V9 Canada
4.0
11,491 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Hilton Niagara Falls/Fallsview Hotel & Suites has earned commendations for its cleanliness and well-kept rooms, with many guests enjoying the spectacular views and jacuzzi. However, the hotel's atmosphere receives mixed reviews, blending live entertainment with areas that appear outdated. While the location near Niagara Falls is a highlight for visitors, the value of the stay is often questioned due to high parking fees and pricey amenities. Service experiences vary, with commendations for staff friendliness but frustrations over slow elevators and occasional maintenance issues.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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11,491Reviews190Q+A100Room tips
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Detailed Reviews
SYB wrote a review Aug 2020
Ireland
This is a centrally located hotel and based on your room location, you can have an excellent view of the falls. Most of the staff were excellent and necessary precautions in place. Unbelievable I heard some guests be rude when reminded to wear a mask. Check in was slow and the non honours line was moving quicker but the staff were doing their best - the location of check in and acoustics makes their job a real challenge so kudos to the team for doing their jobs so well. We arrived at 3pm and our room wasn’t ready until 4.30pm. We were one hour early so I knew this was a risk. I asked if there was an eta we could get as I had young kids with us and I was trying to decide whether to hang on or put them back in the car and do an activity. The second receptionist I spoke to rang housekeeping who advised they had a rush on the room and then he hung up without asking for an approx timeline. He was utterly helpless. I said I just want to know will be be 20 mins or 2 hours and he said he couldn’t advise me and couldn’t ask housekeeping.He didn’t even ask and it wasn’t an automated recording as he was speaking to someone.So we sat for 90 mins in reception and then I asked a manager for an eta and he was excellent and gave us a different room that was ready. We had chosen a 2 bed premium suite for the views and it didn’t disappoint. The room stank of smoke though and it was a non smoking floor. We didn’t complain but we should have but we after the long check in I was too tired. There are 4 in my family and the first thing we did was have showers. There was no shower gel so I had to go and get it from housekeeping. Then we realized it was one small shampoo and conditioner for 4 people so back to housekeeping and there was no water in the room but I didnt raise this. Queues for the elevator weren’t too bad (5-10 mins max) but necessary for social distancing and they clean the elevator buttons each time so I appreciated that. What I didn’t appreciate was the man in front of us with a mask around his chin and sneezing. We decided to leave after one night as due to COVID it just wasn’t that enjoyable. Plus the couple in the room next to us were screaming and fighting so bad I had to ring security at 5am. Not an ideal environment for young kids but not the hotels fault I know. We ate in Hilton Benefits for breakfast. Service was mediocre and food took about 45 mins to arrive. We have a free breakfast with hhonors but I had to pay for eggs for some reason. All in all I think most staff are doing their best with a hotel whose acoustics are terrible and then add screens and masks! Good location and great views if you have the right room. Stay safe everyone.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackie B wrote a review Jan 2020
I'm giving it four stars for a couple of reasons - one, they were under construction during our stay and there are not currently any on-property pool amenities (though they state they made arrangements with another property to get access for guests, we did not take advantage). Our first room was next to some conspicuous drilling related to a large construction project that was in progress. We were moved to another room higher up, which was much better from a noise perspective.

We liked the location as it was a convenient walking distance to the Falls, and connected to the Fallsview Casino complex, which had several options for shopping and dining. It's also an ambitious walking distance to Clifton Hill, so either bring some walking shoes or pay for a quick ride over there to check it out.

The staff were very friendly and we were very pleased with our stay and hope to return again.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip: 46th floor of the North Tower has a great view of the falls.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Teddy N wrote a review Mar 2020
Cleveland, Ohio
We stayed here for 3 nights in March in a 2-room suite on the 50th floor...
Pros
1) Room was very comfortable and spacious
2) Views from the 50th floor were unbelievable. Arguably one of the nicest views from any hotel anywhere.
3) Staff was exceptional. Every small request made to the front desk was answered instantly through the Hilton App.
4) I felt extremely valued as an Honors Gold member, free upgrade, water, breakfast, separate lines etc.

Cons
1) Cleanliness was perhaps a 6 or 7/10. Nothing was terribly wrong but crumbs on the couch, dust on counter, stains in a few places. Overall would like to see a slightly higher standard from a Hilton.
2) Lots of extra taxes/fees. However, you should be aware of this before you go.
3) Construction was actually more intrusive than I had expected. It is literally everywhere in the hotel. Even on the 50th floor we were woken by pounding outside at 8am. Should be nice once they are done.

Overall very pleasant stay. I will also add that we stayed here during the start of the virus pandemic. The hotel took exceptional measures...hand sanitizer almost every corner, staff distributed buffet food, constant and visible cleaning of public areas. I felt very safe knowing they were taking all measures to keep things in control and prevent any germs around the hotel.
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Date of stay: March 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AirTrafficker wrote a review Feb 2020
Ontario, Canada
Stayed there recently with a Casino Comp. Renovations are still ongoing and nearing completion. If you haven't been there in a while, the Front Desk has moved. There was absolutely no signage to guide you to the new location so the hunt was on. Found it after a few minutes of walking. Check in was smooth and the staff friendly. Had a room up on the 48th floor. It was one of those corner rooms with the air vent aimed directly at the bed. Housekeeping clearly dropped the ball. Bathroom was not up to standard. Toilet paper on the floor and long black hairs on the floor and in the Jacuzzi tub. Two unanswered calls to the Front Desk later we decided to clean the place as best we could. Housekeeping staff was gone from the floor so we used whatever we could to make the bathroom usable. This is absolutely unacceptable from a distinguished place and made the stay totally uncomfortable. Speaking of uncomfortable, I firmly believe the bed we had was from when the first day they opened. Saggy and lumpy are the first adjectives that come to mind. A lot of my injuries from my military career came back to haunt me the next morning after sleeping on this Motel 6 mattress. Umm .. sorry .. I've had more comfortable beds in a Motel 6. I've had more comfortable sleeps on an army cot than on this bed. It was simply horrible.
Overall this was a terrible stay. It left us with such a sour taste in our mouths that we will no longer frequent this hotel with complimentary stays or otherwise. The experience was totally unpleasant and we will not subject ourselves to such a substandard establishment again.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: Go to another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Niagara_Falls, General Manager at Hilton Niagara Falls/fallsview Hotel & Suites
Responded 6 Feb 2020
Thank you for taking the time to advise us of your concerns. We do apologize for any housekeeping concerns you encountered and we will make every effort to ensure our rooms meet the highest housekeeping standards. Please bring any concerns to the immediate attention of our Front Office Manager so they can do whatever is necessary to ensure you have an enjoyable stay. We do hope that if you return to the area, you will give us another try. Thank you, Paul Ford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tess j wrote a review Jan 2020
Newmarket, Canada
The hotel is nice and clean but the overall experience was not a pleasant one. When checking in we were told that our reservation had been cancelled by an employee as stated by the manager on duty. The Hilton was quick to provide another room however the breakfast that was included with our original booking was not included. This resulted in having to get turned away the next morning at breakfast and head back to the front desk to speak with someone. Thankfully they didn't give us too much trouble about providing the breakfast option. On our last day we recieved the bill for the room and noticed that they had charged the room to the card on file even though we specifically stated upon check in we did not want that credit card charged and would be using a different form of payment to pay for the room at check out. When we checked our online banking we also noticed that the amount that was charged to this card was almost $200 more than the amount on the bill. The desk attendant confirmed with us when checking in that it was not a problem to pay with a different card at checkout and would make note of it on file. Obviously, that did not happen. We have now paid for the hotel twice and are waiting to see if the original charge on the card that we specifically asked not to be used will be refunded. At the point of check out we were eager to leave the hotel. In the rush to leave we forgot a bottle of wine from our wine tour in the fridge. I realize this our fault and the hotel is not responsible however it took almost an hour for them to send someone to the room to look for it while we waited in the lobby. We were also told we would receive a phone call in a couple minutes once the bottle was found which we did not. We had to speak to 3 separate people before finally getting our wine back.
I think that the Hilton should work on some protocols and organization and recognize that when guests are paying upwards of $200 a night for a room the size of a shoebox, the stay should be fairly smooth which ours definitely was not.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Niagara_Falls, General Manager at Hilton Niagara Falls/fallsview Hotel & Suites
Responded 27 Jan 2020
Thank you for taking the time to advise us of your concerns. We do apologize for the concerns you had with your reservation you encountered, your billing concerns and the wait to retrieve your bottle of wine. This is not a normal experience at the Hilton Hotel and Suites. I will discuss your concerns with our Management team to review. We do hope that in the future, you will return to give us another try. Thank you, Paul Ford
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rasaquan wrote a review Jul 2020
Niagara Falls, Canada
They should not be allowed to operate under the Hilton name. corporate should look into this location. Stayed in the North with Canadian and US falls view with a king bed and whirlpool. The first room smelled like stale smoke and cannabis. Called front desk had to wait 15min to get a response.
Finally we got a new room 4652. The furniture was old, nothing like they presented in the picture, on there site. The wallpaper was coming off the wall in the bathroom, the coffee maker had no outlet to plug into, had to move it to the nite table and plug it into the night lamp.
Long wait time for elevator. I have stayed at the Hilton in the Caribbean at cheaper rates and got 200% way better treatment and cleaner and more appealing rooms, not roadside looking motel furniture that looked it came out of the garbage.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary P wrote a review Sept 2020
Toronto, Canada
We booked two deluxe suites with two bedrooms each, with a falls view and bathroom with Jacuzzi tub. Wait time for elevators was extensive despite extra staff to monitor and clean at check in time, but no extra elevator cleaning evident other than at check in time in late afternoon. Also long wait in car when pulled in, only to have to drive to offsite parking, then walk a few blocks or wait for a shuttle. Window for view of American Falls was dirty; despite 'clean check' sticker on door, the inside of bathroom door was dirty. One room was extremely hot and A/C never came on. Front desk staff NOT helpful. Vending machine, ice machine on 16th or 17th floor not functioning. Check in was extremely long wait. When call placed from room late evening regarding non functioning vending machines for bottled water, the response from front desk was that the vending machines were not the responsibility of hotel. When pushed, the front desk agreed to have bottled water delivered to the room but when the delivery arrived 30 minutes later it was four new towels that were delivered, not water! So we walked 3 floors to find a working vending machine to overpay once again for the water not dispensed initially. Overall, an extremely disappointing experience for the price paid. I expected exceptional service to attract customers back as part of Stage 3 reopening during pandemic, but this was certainly not our experience.
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Date of stay: September 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelMuch wrote a review Oct 2020
Stayed for one night with my wife. We checked in and went directly to our room to freshen up as we started our shower and were undressed (intimately) a maintenance worker walked in with out any knocking or announcement of his entry. As we stared at each other me and my wife undressed he simply yelled woe buddy and exited....i confronted the front desk who passed me onto security. No apologies from either the desk security or the maintenance worker, nor an explanation as to why he was there in the first place. A simple we can move your room if you want was all i was offered when i asked for a refund. I didn’t drive 2 hours and pay $200 to have my naked rear end spied on. Have stayed at this Hilton over a dozen times but that will be my last
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley wrote a review Aug 2020
Where do I begin.... Prior to booking, I read reviews trying to get a feel for their COVID 19 measures and precautions. Being that there is over a thousand rooms, what are the odds that we experience the same thing as one of the 7 or 8 negative reviews? Well, pretty damn good apparently! Check in is definitely a process and social distance minimal at best. Upon entering the room, we were welcomed with an unpleasant odour. The reviews led us to be overly cautious and do a thorough inspection of the general cleanliness. There is no way you should find dirty “clothes” in a certified Lysol cleaned, sticker seal on the door room. Well we did. The hotels responses? “What would you like us to do?” Let me count the ways! After an offer of a $50 rebate and a room change, we begrudgingly accepted. Room number 2? Marginally better. No dirty “clothes” at least! Back to the lobby we go! Surprised surprised there was a line and it doesn’t matter if your vip or not. Upon expressing our concerns on the second room four other people overheard our conversation and came over to complain about their room as well. One of the couple being so irate they ask for a Full refund and left. More of a Measure to shut us up amid the every growing line they did finally gave us a satisfactory compensation,one night free. Thank god we brought our own cleaning supplies I definitely recommend it.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Katya P wrote a review Aug 2020
Montreal
I'm posting an update to my 2015 review - I had a stellar experience at the time, but I recently spent another night and it was a bit different.

A friend kindly booked a room for us through their hilton rewards point, she is a diamond member so we were able to get checked in faster and got upgraded to a bigger room. We ended up staying in the same type of room as during our 2015 stay. This is the best suite available, 2 king beds, prime view of the falls, giant jacuzzi bath tub and separate shower.

The room is showing signs of wear of tear, nothing to the room itself has been updated since we last visited, there are scuff marks here and there and the mattress on one of the beds was sagging.
Here's a tip, if ever you travel or sleep alone, try to position yourself in the very middle of the bed since that part of the mattress is less used. The sides dip in too much.

Last time we came we were able to park for free by using the adjoining casino's parking, but since that is now closed during covid, we had no such luck. The parking on site is $45 a day, plus tax and hotel fees which is then billed to your room. This came up to a little over $56 for one day of parking!! Even with the diamond member status, they do not offer free parking. I find this rate completly ridiculous. There is a cheaper option to park off site ($30) but you need to take a shuttle to and from, so that is far from convenient.

Make sure you factor in this parking rate if you decide to come here!

Another downside is that the lobby is undergoing a lot of renovations and some restaurants are closed off. Due to covid, they also restrict the number of people in the elevators and this causes major line ups to access the north tower. At full capacity I believe this tower holds over 2000 guests so you can imagine the traffic going up and down.

Our stay included breakfast, there is no longer a buffet option, but a very boring and limited a-la-carte menu. We got simple omelette, potatoes and toast.

I still love the location of the hotel, the amazing view from our room and the grand feel of the hotel, but the parking issue, dated rooms and lack of food selection on site just doesn't warrent a 5 star experience right now.
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip: Get the 2 king bed suite, very spacious and amazing bathtub
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill W asked a question Sept 2024
Cambridge, Canada1 contribution
Does rooms have mini fridge
Answer from k4la
Cleveland, Ohio88 contributions48 helpful votes
We had a mini fridge too
Answer from HiltonNF
Niagara Falls, Canada1 helpful vote
Our Concierge will be happy to assist you with your options, rates and arranging transportation to the Toronto Airport. You can stop by the desk during your visit or reach out to the hotel directly.
Laurie M asked a question Dec 2023
Summerville, United States3 contributions
Is there a microwave available on property for guests to use?
Answer from fidesys
Toronto, Canada30 contributions5 helpful votes
Hi. In the room we were in, there was no microwave. But I guess you can always request one when you're in the hotel.
Brian M asked a question Nov 2023
Exton, Pennsylvania215 contributions84 helpful votes
service dogs allowed?
Answer from Lisa M
3 contributions
Yes, only service dogs.
Answer from Taniyakhatun T
Edinburgh, United Kingdom3 contributions
The website should have a hotel phone number, and you can inquire by phone.
AshleyH wrote a tip Oct 2024
168 contributions31 helpful votes
"Self park is $80 per day, valet is $100"
Read full review
Delores C wrote a tip Oct 2024
21 contributions
"Use the WeGo but to go anywhere! Great for your money! They were fantastic!"
Read full review
Anonymous P wrote a tip Oct 2024
Holbrook35 contributions6 helpful votes
"Avoid this hotel....too risky when staff aren't trained."
Read full review
Voyage13665207591 wrote a tip Oct 2024
7 contributions
"Pay with Canadian money. The parking lot around the corner that they send you to is only $20 if you go through the adjacent business."
Read full review
DHarper wrote a tip Oct 2024
Brantford, Canada14 contributions4 helpful votes
"Be extremely cautious when staying here. When booking online or over the phone make sure you get a NAME."
Read full review
Not the right property for you?
There are more places to choose from in the Niagara Falls area.
PRICE RANGE
€132 - €167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton hotel niagara falls, hilton fallsview niagara falls, hilton niagara falls, niagra falls hilton, niagara falls hilton, hilton fallsview hotel niagara falls
LOCATION
CanadaOntarioNiagara Falls
NUMBER OF ROOMS
1,049
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON NIAGARA FALLS/FALLSVIEW HOTEL & SUITES | UPDATED 2024 Reviews & Price Comparison (Canada) - Tripadvisor

Frequently Asked Questions about Hilton Niagara Falls/fallsview Hotel & Suites
Which popular attractions are close to Hilton Niagara Falls/fallsview Hotel & Suites?
Nearby attractions include Edward Stone's Mind Trix (0.5 km), Skylon Tower (0.4 km), and Niagara Fallsview Casino (0.2 km).
What are some of the property amenities at Hilton Niagara Falls/fallsview Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hilton Niagara Falls/fallsview Hotel & Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Niagara Falls/fallsview Hotel & Suites?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Niagara Falls/fallsview Hotel & Suites?
Conveniently located restaurants include Morton's Grille, Turtle Jack's Niagara Falls, and Il Gelato di Carlotta Niagara Falls.
Are there opportunities to exercise at Hilton Niagara Falls/fallsview Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Niagara Falls/fallsview Hotel & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Niagara Falls/fallsview Hotel & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Niagara Falls/fallsview Hotel & Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Niagara Falls/fallsview Hotel & Suites?
Many travellers enjoy visiting Lundy's Lane Battlefield (1.2 km), Chippawa Battlefield Park (5.9 km), and Toronto Power Generating Station (1.4 km).
Does Hilton Niagara Falls/fallsview Hotel & Suites have any great views?
Yes, guests often enjoy the park view available here.
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