Latest posts by Davin O'Dwyer
In the season finale of “Off Script”, our CEO and Co-founder Eoghan McCabe offers some predictions for how AI is going to transform customer service.
Customer Service 8 min read
Check out all the news, highlights, key sessions, and product announcements from Pioneer 2024, Intercom’s first ever AI customer service summit.
Customer Service 14 min watch
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
Customer Service 20 min watch
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.
AI & Automation 24 min watch
Our long-time head of Product Design, Emmet Connolly, explores how AI will transform the way we design and build software, and more fundamentally how we use technology.
AI & Automation 24 min watch
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for great customer service and what support teams can do to adapt to this new reality.
Customer Service 16 min watch
Check out the full Fin AI Copilot announcement video – learn all about the intelligent assistant for your support team, and the future of AI-first Customer Service.
News & Updates 4 min read
We’re revamping our newsletters and podcasts – stay ahead of the curve with the latest customer service strategies and explore the world of AI-powered software development with insights from Intercom experts.
Customer Service 9 min read
The Intercom Content Team presents the highlights of 2023 on the Intercom blog and podcast, from the frontlines of the AI transformation in CS.
AI & Automation 9 min read
If you’re struggling to tell your LLMs from your GenAIs, this AI glossary will set you straight with concise definitions around the key concepts around artificial intelligence.
