Sridhar's Reviews > Crucial Conversations: Tools for Talking When Stakes are High

One of the amazing books I have read in recent times. Unlike many books, this book pinpoints the exact mistakes and reasons people make in high-stress conversations. Considering that many meetings these days are high-stress (time-pressures, market-pressures, customer complaints and so on), this book is a game-changer.

What makes this book wonderful is that tells you to change your Inner Game to be able to practice it. The tools the authors propose are not "fake-smile" type add-ons, but require a fundamental understanding of how emotions are inseparable from our behavior.

Another excellent book that I completed recently, "Beyond Reason: Using Emotions as You Negotiate" by Roger Fisher and Daniel Shapiro, also speaks a lot about managing your emotions during negotiations. But this book is, somehow, more personal and touches you deeper.

I am getting copies of this book to give away to my friends and close colleagues - that should give you an idea of how much I enjoyed this book!