Chatdesk instantly aggregates and analyzes customer feedback from all of your channels - giving you the most comprehensive insights, with way less effort.
"With Chatdesk, we have been able to quantify the types of conversations across our social media channels. The Chatdesk team is also genuinely great! Our business partner is on top of all our requests and handles our questions with extreme care and attention."
Alice Warren
Senior Director of CX
How it works
All your feedback, from every channel - all in one place.
Cobbling together fragmented feedback from email, chat, social, surveys, reviews and more is a time-intensive and imperfect process. With Chatdesk, all your feedback will be automatically aggregated into one place, making it easy to spot trends and find new opportunities for growth.
The most accurate tagging - done automatically.
Stop tagging manually and allow us to do it for you. Chatdesk has 90%+ average tagging accuracy across 70+ tags including your own custom tags and filters. #easy.
Find exactly what you need and export it in a flash
Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse.
Supercharge your existing apps with a single click.
An official partner to the best in the business. Chatdesk integrates seamlessly with all your existing platforms like Zendesk, Gorgias, Intercom and more. No dev time needed.
The most comprehensive customer insights - delivered automatically
Analyze sentiment from every customer message in one place
Zero effort or manual tagging
Works across all channels and 60+ languages
Get real time reports, automatically
Manual tagging & reporting
Incomplete, fragmented insights from social, reviews, and surveys
Time consuming, tedious work
Inconsistent tagging across agents
Labor intensive, monthly reports
Secure, private, and always compliant
SOC 2 Compliant
Our SOC 2 compliant software means everything we do meets – and exceeds industry security standards.
Automatic Redaction
With Google DLP all customer information is instantly redacted, so everyone stays safe and secure - automatically.
"Chatdesk is a great tool for getting insights from our email, chat and social channels. We're able to add custom tags to our dashboard around our new campaigns to keep a close pulse on customer reactions. It's been super helpful for monitoring sentiment."
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