New and prospective suppliers
Prospective suppliers experiencing issues with the new supplier set-up process should work with the requesting department in the first instance to assist where possible. The supplier registration FAQ page also provides information to help prospective suppliers.
Where issues are not covered by the FAQs and cannot be resolved by the requesting department, suppliers should email suppliersupport@it.ox.ac.uk providing their supplier name, University reference number for their registration (provided in the invitation email), and details of the problem.
Please note this email address is for suppliers only, for departments with queries relating to suppliers please contact the Financial Systems Service Desk through the usual channels - see Finance Division Team Contacts.
Existing suppliers
Existing suppliers should contact the department making the purchase in the first instance.
