Understanding the AI-intervened User Interfaces of Online Health Consultation Platforms
Article No.: 22, Pages 1 - 8
Abstract
This paper aims to investigate patient perceptions (i.e. social presence and trust) of online health consultation (OHC) interfaces with a focus on artificial intelligence (AI) intervention. It describes two studies, which are part of a larger body of research that aims to explore how AI interventions and their interfaces should be designed so that AI can better support the mobile health experience. Study 1 (n=10) was an interview study, which yielded four categories of design features of OHC interfaces. Three categories have been, or would be, strongly intervened by AI and were viewed to have influenced on user perceptions to different extents. Study 2 (n=18) focused on exploring one AI-intervened feature and found that the interface design of AI interventions influenced user perceptions. Our contributions to HCI include empirical insights into how interfaces of AI-intervened OHCs could influence the perceptions of their users, with design implications.
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September 2023
256 pages
ISBN:9781450399241
DOI:10.1145/3565066
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Published: 26 September 2023
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MobileHCI '23: 25th International Conference on Mobile Human-Computer Interaction
September 26 - 29, 2023
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