Shipping and return policies for Devastator

Shipping Info

Standard shipping is 14 days.

TYPICAL DELIVERY TIMES:

UK: 3-7 working days AFTER the package is sent
Europe: 7-14 working days AFTER the package is sent
Rest of the World: 1-3 weeks AFTER the package is sent

Return Policy

Thank you for the support by purchasing Devastator music and merchandise. It is very much appreciated and allows us to keep doing this.

All items ordered via the Bandcamp page are sent from the UK (within 14 days) and are sent by Royal Mail and are therefore not insured or tracked unless otherwise stated.

If you are placing a larger order, please get in contact with us directly via e-mail as I may be able to offer a more accurate and cheaper shipping cost than the one calculated on BandCamp.

DEVASTATOR IS NOT RESPONSIBLE FOR LOST PACKAGES:

In the rare case that your package goes missing. PLEASE CONTACT US TO DISCUSS REGISTERED/TRACKED SHIPPING OPTIONS*. Registered/tracked mail is a bit more expensive than the shipping rates posted here on Bandcamp so please let me know before you place your order.

TYPICAL DELIVERY TIMES:

UK: 3-7 working days AFTER the package is sent
Europe: 7-14 working days AFTER the package is sent
Rest of the World: 1-3 weeks AFTER the package is sent

These times are based on Royal Mail's estimates. Experience tells me that deliveries to the rest of the world can sometimes take up to 6 weeks or more. It all depends on the local postal service in your area and any delays at customs. Larger parcels or odd shapes like poster tubes may take longer.

NON-UK CUSTOMERS:

If you haven’t received your order after 35 working days and you paid for insurance, please contact us and we will check the tracking details. Even if you didn’t pay for insurance, please contact your local post office to see if they are holding the parcel for you - sometimes the postmen forget to leave cards.

Please double check your billing and delivery addresses are correct, the main reason for non-delivery or slow delivery is an error in the address details.

WE CANNOT refund any lost packages that are not insured so if you want to guarantee that your package will arrive with you then please consider getting registered shipping.

CUSTOMS, DUTIES AND TAXES:

Orders that are shipped to countries outside of the UK may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond my original delivery estimates.