Can’t buy packs or points in hut

[MVP4L1FE37]

Why can’t I buy points in the store??!!  It’s been like 2 hours and it either gives an error message or says try later.  I even bought gift cards and I can’t redeem them!!!

[EA_Aljo · Accepted solution]

@Insulint41 

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know if this helps or not.

[EA_Aljo]

Hello, @MVP4L1FE37 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[Insulint41]

I am having a similar issue. 3 days now. I power cycled like suggested but anytime I try to purchase points or packs it says " store error- no packs to display at this time"

[EA_Aljo]

@Insulint41 

What system are you playing on?

[Insulint41]

Playing on Xbox one series S

[EA_Aljo · Accepted solution]

@Insulint41 

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know if this helps or not.

[Insulint41]

That worked for me thank you so much. It was driving me crazy

[EA_Aljo]

@Insulint41 

You're very welcome! If you have any other issues, please let us know. Good luck on the ice!

[Jag87pens]

I can’t redeem hut champions points it really annoys me

[EA_Aljo]

@Jag87pens 

How are you trying to redeem the points? What exactly is happening? Thanks!