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A dynamic-server queuing simulation. (English) Zbl 1042.90534

Summary: We develop a queuing simulation algorithm that systematically adjusts the number of servers in a system. It applies to systems with a single waiting line but multiple servers. We impose a few realistic assumptions then use the algorithm to simulate random Poisson arrivals and exponential service. The results show that the proposed algorithm increases the systems efficiency and customer satisfaction relative to existing models.

MSC:

90B22 Queues and service in operations research
68M20 Performance evaluation, queueing, and scheduling in the context of computer systems
Full Text: DOI

References:

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