The Oracle Playbook for Operational Excellence
Everyone is talking about achieving more with less. At Oracle, we’ve been focused on this for decades, eliminating complexity and improving efficiency to deliver an industry-leading non-GAAP operating margin of more than 40%.
We’ve captured the secrets to our success in the Oracle Playbook for Operational Excellence, and we’re sharing the playbook to help you realize similar outcomes.
Increase productivity and agility with better, faster decision-making
The Oracle Playbook for Operational Excellence describes our framework for focusing on people, processes, and systems to drive success. Learn how we:
- Align and organize around common goals and build a culture of innovation
- Streamline business operations and empower customers and employees
- Centralize applications and continually incorporate new cloud features
Achieving more with less
Even as we’ve expanded our product portfolio and developed the most complete technology stack, opened dozens of data centers—more than any other cloud provider—and acquired many strategic companies, we’ve increased efficiency and improved the customer experience. We’re seeing the following results:
<10 workdays
to close our books and release earnings
30%
faster financial planning cycles
20,000+
employees/year onboarded within 24 hours of starting
70%
faster supply chain planning cycles
75%
of customer purchases are fully automated
80%
reduction in the time IT spends on administrative activities
2X
improvement in lead conversion
30%
improvement in Oracle Fusion Cloud Applications performance
“The Oracle Playbook for Operational Excellence details the secrets to the strategy that has enabled us to move faster and smarter, quickly adapt in the face of the unexpected, and continuously innovate.”
Our framework for success
We relentlessly focus on people, processes, and systems to achieve more with less.
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People
We aim to create a service-oriented culture that embraces continuous improvement. This includes establishing common goals with customer success as our North Star and using global process and solution owners to drive accountability and ongoing improvement.
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Processes
We continuously review our end-to-end business operations, which underlie the experiences we deliver to our customers, employees, and partners. This includes streamlining to create the simplest possible experiences for those we serve. Beyond that, it includes empowering and delighting those individuals with a fully automated, guided experience that requires no manual intervention to complete.
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Systems
We leverage Oracle Cloud Applications and Infrastructure to power our business and help us achieve our goals. Our approach includes centralizing our applications, deploying solutions out of the box—without customization, using built-in best practices—and taking advantage of cloud updates released on an ongoing basis.
How can we help you be successful? Speak to an Oracle subject matter expert.