Team Practices Group/Goals/FY2017Q1: Difference between revisions

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Revision as of 23:52, 30 June 2016

Foundation Strategic Direction	Annual Goal	Quarterly Goal	Output	Dependencies	Outcome
Foundation Strategic Direction	Annual Plan Program	Annual Plan Goal	Annual Plan Objective
Reach, Community, Knowledge	Facilitate the use of practices and processes that support WMF teams	Support teams needing embedded TPG support: Support teams needing lightweight coaching or workshops: Continue core work of supporting teams.	Service levels of support are maintained: Maintain net promoter score of at least 40 for embedded support.	- Design Research	Teams are equipped with appropriate practices and processes to support their work.
Reach, Community, Knowledge	Facilitate the use of practices and processes that support WMF teams	Identify initiatives that could benefit from TPG support: Support Annual Planning retrospective activities	Service levels of support are maintained: Key improvements to Annual Planning are identified and documented.	- Finance - Budget Owners	Teams are equipped with appropriate practices and processes to support their work: The organization is positioned to improve how it conducts Annual Planning.
Reach, Community, Knowledge	Iterative and incremental support improvements	Identify areas of greatest strength and improvement for TPG: Identify a common pain point across teams we interact with, and implement potential solutions.	TPG understands areas for improving its services: Document the problem(s) we identified, the solution(s) we tried, what we learned, and how effective our efforts were.	- TPG-supported teams - Design Research	TPG engages in continual improvement: Shared knowledge across TPG is increased. Teams' ability to deliver value is improved.
Reach, Community, Knowledge	Iterative and incremental support improvements	Identify areas of greatest strength and improvement for TPG: Roll out Light Engagement survey	TPG understands areas for improving its services: Experiment with collectiong metrics for light engagements	- Light Engagement customers - Design Research	TPG engages in continual improvement: We start to understand how satisfied our light engagement customers are, and how we can achieve a high impact with low effort.

@@ Line 14: / Line 14: @@
 |-
 |Reach, Community, Knowledge
 |Facilitate the use of practices and processes that support WMF teams
 |Support teams needing embedded TPG support:
 Support teams needing lightweight coaching or workshops:
 [[Team Practices Group|Continue core work of supporting teams.]]
 |Service levels of support are maintained:
-Maintain net promoter score ( > 40 annual average).
+Maintain net promoter score   40  .
+| - Design Research
-|
 |Teams are equipped with appropriate practices and processes to support their work.
 |-
 |Reach, Community, Knowledge
 |Facilitate the use of practices and processes that support WMF teams
-|Identify initiatives needing TPG support:
+|Identify initiatives  TPG support:
 [[phab:T138241|Support Annual Planning retrospective activities]]
 |Service levels of support are maintained:
 Key improvements to Annual Planning are identified and documented.
 | - Finance
 - Budget Owners
 |Teams are equipped with appropriate practices and processes to support their work:
-The organization improves how Annual Planning is conducted.
+The organization  how    .
 |-
 |Reach, Community, Knowledge
 |Iterative and incremental support improvements
-|Identify areas of greatest strength and greatest improvement for TPG across teams:
+|Identify areas of greatest strength and improvement for TPG:
+Identify a common pain point across teams we interact with, and implement potential solutions.
-Identify a best practice to explore further and a targeted area of improvement based on CSAT results.
+|''TPG understands areas for improving its services:''
+Document the problem(s) we identified, the solution(s) we tried, what we learned, and how effective our efforts were.
-OR #customersofcustomers
-|TPG understands:
-a.) which practices have the greatest impact across teams at WMF and should be leveraged more widely and
-b.) areas for improvement that should be invested in.:
-Plan to experiment with a best practice and improvement area is established for Q2.
 | - TPG-supported teams
 - Design Research
+|''TPG engages in continual improvement:''
-|Teams at WMF will receive ever-improving levels of support from TPG:
+* Shared knowledge across TPG is increased.
+* Teams' ability to deliver value is improved.
 |-
 |Reach, Community, Knowledge
 |Iterative and incremental support improvements
-|Identify areas of greatest strength and greatest improvement for TPG across teams:
+|Identify areas of greatest strength and improvement for TPG:
 [[phab:T133582|Roll out Light Engagement survey]]
 |TPG understands:
+ metrics for light engagements
-a.) which practices have the greatest impact across teams at WMF and should be leveraged more widely and
-b.) areas for improvement that should be invested in.:
-Baseline metrics for light engagements are established.
 | - Light Engagement customers
 - Design Research
+|''TPG engages in continual improvement:''
-|Teams at WMF will receive ever-improving levels of support from TPG:
+We start to understand how satisfied our light engagement customers are, and how we can achieve a high impact with low effort.
 |}