Tatiana Mahankal’s Post

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UI/UX Designer for B2C Responsive Web & Mobile App Design | Focused on CX optimization, eCommerce & Sustainability | Fintech Sales & Marketing background

✨It was so much fun attending and speaking at the ProductCamp Dallas Unconference 2024 last weekend on 𝐌𝐈𝐍𝐃 𝐓𝐇𝐄 𝐆𝐀𝐏: 𝐖𝐡𝐲   𝐎𝐛𝐬𝐞𝐫𝐯𝐚𝐭𝐢𝐨𝐧 𝐈𝐬 𝐭𝐡𝐞 𝐎𝐧𝐥𝐲 𝐖𝐚𝐲: 𝘙𝘦𝘥𝘶𝘤𝘪𝘯𝘨 𝘉𝘪𝘢𝘴 𝘢𝘯𝘥 𝘔𝘪𝘴𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘍𝘦𝘦𝘥𝘣𝘢𝘤𝘬 𝘪𝘯 𝘜𝘟 𝘙𝘦𝘴𝘦𝘢𝘳𝘤𝘩.🔍 Many organizations and product designers still rely on taking user feedback 'as is' and build products and features without thorough research and validation. I wanted to raise awareness among the Product community about the vulnerabilities of unrefined customer feedback, self-reported data, attitudinal metrics, false predictions about users' future behavior, etc., and share what could be done to eliminate bias and misleading feedback to design better products that meet user needs. I put together an engaging deck with business examples explaining the 𝐝𝐢𝐬𝐩𝐚𝐫𝐢𝐭𝐲 𝐛𝐞𝐭𝐰𝐞𝐞𝐧 𝐮𝐬𝐞𝐫𝐬' 𝐰𝐨𝐫𝐝𝐬 𝐚𝐧𝐝 𝐚𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐞𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐚𝐧𝐝 𝐬𝐮𝐛𝐜𝐨𝐧𝐬𝐜𝐢𝐨𝐮𝐬 𝐝𝐫𝐢𝐯𝐞𝐫𝐬 𝐛𝐞𝐡𝐢𝐧𝐝 𝐭𝐡𝐢𝐬 𝐠𝐚𝐩. 𝐂𝐎𝐍𝐓𝐄𝐍𝐓𝐒 𝟏. 𝐖𝐡𝐚𝐭 𝐔𝐬𝐞𝐫𝐬 𝐒𝐚𝐲 𝐈𝐬 𝐍𝐎𝐓 𝐖𝐡𝐚𝐭 𝐓𝐡𝐞𝐲 𝐃𝐨: • Why this gap exists. • Why observation is the only way: don't listen to users - watch their actions instead. • People change their behaviors when they know they are observed. 𝟐. 𝐃𝐨𝐧’𝐭 𝐃𝐞𝐬𝐢𝐠𝐧 𝐖𝐡𝐚𝐭 𝐔𝐬𝐞𝐫𝐬 𝐖𝐚𝐧𝐭. • Users don’t know what they want. • Design what users need instead. • How to discover what users need: don't ask WHAT they want - ask WHY they want it. 𝟑. 𝐓𝐡𝐞 𝐌𝐲𝐭𝐡 𝐨𝐟 𝐭𝐡𝐞 𝐅𝐨𝐜𝐮𝐬 𝐆𝐫𝐨𝐮𝐩𝐬 • Why focus groups fail. 𝟒. 𝐏𝐢𝐭𝐟𝐚𝐥𝐥𝐬 𝐢𝐧 𝐔𝐬𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐓𝐞𝐬𝐭𝐢𝐧𝐠 • Aesthetic-Usability effect. • What not to say and not to ask during usability testing. What to ask instead. 𝟓. 𝐁𝐞𝐬𝐭 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬 𝐟𝐨𝐫 𝐁𝐫𝐢𝐝𝐠𝐢𝐧𝐠 𝐭𝐡𝐞 𝐆𝐚𝐩 Thank you to everyone who upvoted it and participated! 🙌 It turned out to be an eye-opener for many attendees and an important reminder for others. There were a lot of great sessions and discussions:  • The Art and Science Behind Building AI Products with Asma Syeda • Role of a Product Manager in Platforms with Kishore • Where to start: OKRs with Hema Shah • Vertical Slicing with Murthy Bhavaraju • AMA with CTO Daniel Miller • Roundtable: Challenges facing PM with Fred Veliyev It was full of valuable insights and a vibrant exchange of ideas with product enthusiasts. Thank you to ProductCamp Dallas Fred Veliyev C.J. (Clay) Burns and OrderMyGear Ian Morrison for organizing and hosting! A pleasure to see friends and make new connections.🤝 Looking forward to seeing you all and learning from each other! Jovana Jovanovic Murthy Bhavaraju Shreya N. Waseem A. Gennadiy Goldenshteyn Daniel Miller Dina S. Utkarsh Patil Parth Pratap Asma Syeda Ritika Bhamare Kusuma Panguluri Jeffin B. Vriddhi Misra Afnan Anwar Khan Sal Gamez Edit Reyes and many more! #Product #ProductCampDallas #Unconference #UX #DallasTech #Community

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    +5
Munzir K.

CSPO®| Project @ Data Crafters |Seasoned Product Manager | 0-to-1 | Ex-Alibaba, Ex-Shopup

3w

You changed my idea on FGD for good. Great presentation.

Nate Chen

UX Consultant | Strategist | Mentor

3w

Proud to see it

Shreya N.

Operations Analyst @ Omni Logistics | Product, Marketing and Operations Professional

3w

I loved every bit of your presentation and the insights into UX research insights, it was a pleasure meeting you Tatiana Mahankal

Asma Syeda

Director of Product |AI Strategy & Enablement | Digital Product Management | BIG Data Platorms | Mentor & Public Speaker | Founder AI Guild |Co -Founder WAI

2w

Thank you Tatiana Mahankal for the insightful presentation and importance of UI/UX in products. Thanks for making me part of your learning journey

Waseem A.

Business Analytics and AI @ UT Dallas

3w

Great meeting you as well Tatiana Mahankal Looking forward to staying connected🙌

Sal Gamez

Sr Product Manager | Empathy-Driven Customer Advocate | EY Technology | CSPO | Salesforce Certified | Productizing GenAI | Business Consulting

3w

A very insightful presentation! Thanks for sharing Tatiana Mahankal

Fred Veliyev

Principal Product Manager at Cvent

3w

Thanks for the very insightful and important talk!

Afnan Anwar Khan

AI/ML x Product Management | UT 2025

3w

Loved your session Tatiana Mahankal and our conversation on biases of UX research in product management - super insightful!

Parth Pratap

Technical Program Manager | Product Leader | Game Producer with strong UX and software development expertise and proven ability to drive revenue growth

3w

It was great meeting and learning from you as well!

Swapnil Mahankal

Mobile Solutions Lead - Digital Enterprise

2w

Highly recommended

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