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If an item is blocked for weeks, do you keep it in the same column and allow it to occupy the WIP in that column, or is it more convenient to move it to a dedicated blocked column? Your workflow should represent your knowledge discovery process. It should contain the activities that your team is performing to deliver customer value. Having a blocked column contradicts the nature of a workflow. It communicates that blocking work is a standard step in your delivery process. By discarding the blocked column and keeping the blocked cards in the column the blocker occurred, you are occupying WIP and, therefore, keeping the attention on the impediment that slows you down. It is better to allow the WIP to continue to be consumed so the team can focus on unblocking the issue. Furthermore, strive to treat your defects in the same way you treat your blockers. Defects can be managed like blockers to investigate their root causes and solve them in an economically sensible way. To learn more about the 4-step process to effective defect management, download our guide to sustainable delivery of quality software → https://bit.ly/3sviOcD #NavigateYourFlow #Kanban #Quality #Agile #ContinuousImprovement #DefectManagement #SoftwareDevelopment

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