“Sue has truly built something special with #faithforce at Salesforce. Driven by her faith and leadership style, she has been able to develop an inclusive and dynamic platform for professionals from different backgrounds to come together and explore, inspire, and celebrate how spiritually impacts their lives on a day to day level. Through her generous, curious, and compassionate persona, Sue brings harmony to faith force members by no longer making them feel that they have to compartmentalize their professional life or turn off their faith when they enter work. She's helping people bring their whole selves to work, and this is priceless not only for faith-force members but the entire Salesforce organization. It's truly inspiring meeting and working with Sue - and I can't wait to see where her life adventure takes her!”
About
Experience & Education
Licenses & Certifications
Volunteer Experience
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Mentor
Mentor for WiCS (Women in Computer Science) for Stanford
- 2 years 1 month
Education
Mentored two computer science students who wanted to learn more about what it's like working in the technology industry.
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Mentor and Ambassador
Year Up
- Present 11 years 11 months
Education
Delivered presentations to Salesforce to encourage more managers to consider bringing on a Year Up intern. Mentored 6 interns; hired 3.
"Thanks everyone for taking the time out to support Year Up and host a successful talk! We reached at least 60 attendees in-person/remote and I've received only positive feedback about the presentation."
--Year Up Salesforce Program lead
Here is a video promoting Salesforce to middle schools from one of my Year Up interns, Sol Espinoza:…Delivered presentations to Salesforce to encourage more managers to consider bringing on a Year Up intern. Mentored 6 interns; hired 3.
"Thanks everyone for taking the time out to support Year Up and host a successful talk! We reached at least 60 attendees in-person/remote and I've received only positive feedback about the presentation."
--Year Up Salesforce Program lead
Here is a video promoting Salesforce to middle schools from one of my Year Up interns, Sol Espinoza: https://www.youtube.com/watch?v=ukX9WB8zdIw
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Ambassador, organized 500 Salesforce volunteers and 1200+ hours, and $4000+
San Francisco City Impact
- Present 7 years 5 months
Social Services
See Faithforce pics above
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Board Member
Salesforce Office of Ethical & Humane Use
- Present 4 years
Human Rights
Discuss and vote on policies related to Salesforce's ethical use of technology.
Publications
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4 Steps to Tap Into Your Team's Rookie Smarts
Salesforce Blog
I’ve had the ride of my life working at Salesforce. Six years ago, I started as a technical writer and now lead engineering and documentation teams. But one of my career highlights was working with best-selling author of Multipliers, Liz Wiseman, on a single experiment that transformed how my teams work. This experiment is captured in Liz’s new book Rookie Smarts.
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Empowering Writers with a Killer Career Path
Society for Technical Communication
A step-by-step guide to building a killer career path for your technology team
Other authorsSee publication -
The Secret Sauce: BTS Culture
BTS
What makes a company great? BTS's Founder & CEO discusses culture, leadership, and having a great time at work in this interview with Kevin Bronk and Sue Warnke.
Other authorsSee publication
Honors & Awards
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Winner Technology All Star 2023
Salesforce
The Technology All-Star Awards, a peer-nominated recognition program, celebrates colleagues who reinforce Salesforce's core values through their work: Trust, Customer Success, Innovation, Equality, and Sustainability.
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Winner Technology "Great Manager" Award
Saleforce
The Technology Great Manager Award is a a peer-nominated recognition program, celebrating managers who actively modeled Salesforce’s Great Characteristics for People Leaders and best practices around collaboration in 2023. Selected out of 1600 Technology leaders.
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Year Up Changemaker
Year Up
Excerpt: "Year Up’s Corporate Changemakers play a critical role in helping Year Up close the Opportunity Divide for young adults in this country. Changemakers understand that employers must think differently about who is talented to address pervasive hiring challenges that affect their businesses."
https://www.yearup.org/corporate-changemakers/salesforce -
Invited member of the Board of the Office of Ethical & Humane Use at Salesforce
Salesforce
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STC Award of Excellence
Society for Technical Communication
2019-2020 Technical Publications Competition, STC Carolina Chapter for defining a new strategy for collaborating with customers in Salesforce's first official trailblazer-authored and attributed topic: "Formula Best Practices Help"
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#1 Customer Results League 2016
BTS
Account team for a major Entetainment company received this recognition for achieving the highest customer results across all of BTS for 2016. Results included 3 Innovation projects launched, $3M revenenue increase, $47M cost savings.
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Team won the Salesforce "Trust & True to the Core" award for "exemplifying exceptional delivery and focus on their long term vision."
Salesforce Technology
My Internal Documentation team's monthly delivery transformed how dozens of teams do business, resolving top documentation pain points to increase trust and productivity across the Salesforce Infrastructure Engineering division. In 2014, we deliver 280 new documents and sites, 28 new templates, and 8 presentations to educate the organization about documentation best practices and the technologies we document.
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Honors Scholar
Colorado State University
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Magna Cum Laude
Colorado State University
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Scholar of the College of Arts & Sciences Award
Colorado State University
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Profiled in Liz Wiseman's leadership book "Rookie Smarts"
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http://us6.campaign-archive2.com/?u=af1382e0b8f992578277e00d0&id=1de81c52c2
From the Wiseman Group:
"When the technical documentation team at Salesforce.com wanted to reignite rookie smarts on their team, they conducted the “Borrow a Job” experiment (found on page 95 of Rookie Smarts). Sue Warnke, the director of documentation tools, swapped jobs with Jean-Paul Connock, a technical writer on her staff for a day. Not only did each gain a deeper understanding of the other’s challenge…http://us6.campaign-archive2.com/?u=af1382e0b8f992578277e00d0&id=1de81c52c2
From the Wiseman Group:
"When the technical documentation team at Salesforce.com wanted to reignite rookie smarts on their team, they conducted the “Borrow a Job” experiment (found on page 95 of Rookie Smarts). Sue Warnke, the director of documentation tools, swapped jobs with Jean-Paul Connock, a technical writer on her staff for a day. Not only did each gain a deeper understanding of the other’s challenge, they were each able to solve a critical problem that would have otherwise taken months to resolve. The simple practice of a one-day job swap helps companies like Salesforce churn up new insights, solve problems, and keep their teams fresh.
Marc Benioff, chairman and CEO of Salesforce.com, said, 'As a company grows, nothing is more important than retaining a culture of innovation. With Rookie Smarts, even a big company can take risks, innovate and operate with the speed and drive of a challenger.'"
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