Pacifica, California, United States Contact Info
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About

Proven content leader with 20+ years of experience driving customer success…

Experience & Education

  • Salesforce

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Licenses & Certifications

Volunteer Experience

  • Mentor

    Mentor for WiCS (Women in Computer Science) for Stanford

    - 2 years 1 month

    Education

    Mentored two computer science students who wanted to learn more about what it's like working in the technology industry.

  • Year Up Graphic

    Mentor and Ambassador

    Year Up

    - Present 11 years 11 months

    Education

    Delivered presentations to Salesforce to encourage more managers to consider bringing on a Year Up intern. Mentored 6 interns; hired 3.

    "Thanks everyone for taking the time out to support Year Up and host a successful talk! We reached at least 60 attendees in-person/remote and I've received only positive feedback about the presentation."
    --Year Up Salesforce Program lead

    Here is a video promoting Salesforce to middle schools from one of my Year Up interns, Sol Espinoza:…

    Delivered presentations to Salesforce to encourage more managers to consider bringing on a Year Up intern. Mentored 6 interns; hired 3.

    "Thanks everyone for taking the time out to support Year Up and host a successful talk! We reached at least 60 attendees in-person/remote and I've received only positive feedback about the presentation."
    --Year Up Salesforce Program lead

    Here is a video promoting Salesforce to middle schools from one of my Year Up interns, Sol Espinoza: https://www.youtube.com/watch?v=ukX9WB8zdIw

  • San Francisco City Impact Graphic

    Ambassador, organized 500 Salesforce volunteers and 1200+ hours, and $4000+

    San Francisco City Impact

    - Present 7 years 5 months

    Social Services

    See Faithforce pics above

  • Board Member

    Salesforce Office of Ethical & Humane Use

    - Present 4 years

    Human Rights

    Discuss and vote on policies related to Salesforce's ethical use of technology.

Publications

  • 4 Steps to Tap Into Your Team's Rookie Smarts

    Salesforce Blog

    I’ve had the ride of my life working at Salesforce. Six years ago, I started as a technical writer and now lead engineering and documentation teams. But one of my career highlights was working with best-selling author of Multipliers, Liz Wiseman, on a single experiment that transformed how my teams work. This experiment is captured in Liz’s new book Rookie Smarts.

    See publication
  • Empowering Writers with a Killer Career Path

    Society for Technical Communication

    A step-by-step guide to building a killer career path for your technology team

    Other authors
    See publication
  • The Secret Sauce: BTS Culture

    BTS

    What makes a company great? BTS's Founder & CEO discusses culture, leadership, and having a great time at work in this interview with Kevin Bronk and Sue Warnke.

    Other authors
    See publication

Honors & Awards

  • Winner Technology All Star 2023

    Salesforce

    The Technology All-Star Awards, a peer-nominated recognition program, celebrates colleagues who reinforce Salesforce's core values through their work: Trust, Customer Success, Innovation, Equality, and Sustainability.

  • Winner Technology "Great Manager" Award

    Saleforce

    The Technology Great Manager Award is a a peer-nominated recognition program, celebrating managers who actively modeled Salesforce’s Great Characteristics for People Leaders and best practices around collaboration in 2023. Selected out of 1600 Technology leaders.

  • Year Up Changemaker

    Year Up

    Excerpt: "Year Up’s Corporate Changemakers play a critical role in helping Year Up close the Opportunity Divide for young adults in this country. Changemakers understand that employers must think differently about who is talented to address pervasive hiring challenges that affect their businesses."

    https://www.yearup.org/corporate-changemakers/salesforce

  • Invited member of the Board of the Office of Ethical & Humane Use at Salesforce

    Salesforce

  • STC Award of Excellence

    Society for Technical Communication

    2019-2020 Technical Publications Competition, STC Carolina Chapter for defining a new strategy for collaborating with customers in Salesforce's first official trailblazer-authored and attributed topic: "Formula Best Practices Help"

  • #1 Customer Results League 2016

    BTS

    Account team for a major Entetainment company received this recognition for achieving the highest customer results across all of BTS for 2016. Results included 3 Innovation projects launched, $3M revenenue increase, $47M cost savings.

  • Team won the Salesforce "Trust & True to the Core" award for "exemplifying exceptional delivery and focus on their long term vision."

    Salesforce Technology

    My Internal Documentation team's monthly delivery transformed how dozens of teams do business, resolving top documentation pain points to increase trust and productivity across the Salesforce Infrastructure Engineering division. In 2014, we deliver 280 new documents and sites, 28 new templates, and 8 presentations to educate the organization about documentation best practices and the technologies we document.

  • Honors Scholar

    Colorado State University

  • Magna Cum Laude

    Colorado State University

  • Scholar of the College of Arts & Sciences Award

    Colorado State University

  • Profiled in Liz Wiseman's leadership book "Rookie Smarts"

    -

    http://us6.campaign-archive2.com/?u=af1382e0b8f992578277e00d0&id=1de81c52c2

    From the Wiseman Group:
    "When the technical documentation team at Salesforce.com wanted to reignite rookie smarts on their team, they conducted the “Borrow a Job” experiment (found on page 95 of Rookie Smarts). Sue Warnke, the director of documentation tools, swapped jobs with Jean-Paul Connock, a technical writer on her staff for a day. Not only did each gain a deeper understanding of the other’s challenge…

    http://us6.campaign-archive2.com/?u=af1382e0b8f992578277e00d0&id=1de81c52c2

    From the Wiseman Group:
    "When the technical documentation team at Salesforce.com wanted to reignite rookie smarts on their team, they conducted the “Borrow a Job” experiment (found on page 95 of Rookie Smarts). Sue Warnke, the director of documentation tools, swapped jobs with Jean-Paul Connock, a technical writer on her staff for a day. Not only did each gain a deeper understanding of the other’s challenge, they were each able to solve a critical problem that would have otherwise taken months to resolve. The simple practice of a one-day job swap helps companies like Salesforce churn up new insights, solve problems, and keep their teams fresh.

    Marc Benioff, chairman and CEO of Salesforce.com, said, 'As a company grows, nothing is more important than retaining a culture of innovation. With Rookie Smarts, even a big company can take risks, innovate and operate with the speed and drive of a challenger.'"

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