This friendly, authoritative guide shows you how to develop good etiquette on the job and navigate today�s diverse and complex business environment with great success. You�ll get savvy tips for dressing the part, making polite conversation, minding your manners at meetings and meals, behaving at off-site events, handling ethical dilemmas, and conducting international business. You�ll find out how to behave gracefully during tense negotiations, improve your communication skills, and overcome all sorts of work-related challenges. Discover how to:

• Make a great first impression
• Meet and greet with ease
• Be a good company representative
• Practice proper online etiquette
• Adapt to the changing rules of etiquette
• Deal with difficult personalities without losing your cool
• Become a well-mannered traveler
• Develop good relationships with your peers, staff, and superiors
• Give compliments and offer criticism
• Respect physical, racial, ethnic, and gender differences at work
• Learn the difference between �casual Friday� and sloppy Saturday
• Develop cubicle courtesy
• Avoid conversational faux pas

Business etiquette is as important to your success as doing your job well. Read Business Etiquette For Dummies, 2nd Edition, and make no mistake.