6 Ways to Fix the Genshin Impact “Connection Failed” Error on a Windows PC

Some Genshin Impact players have reported they can’t play that game because of login issues. One such issue is the Genshin Impact “Connection failed… Try again later” error message that appears for some players when they try to log in to the game on Windows PCs. This error happens when players fill in their login details and click Start Game. Consequently, players can’t enjoy the wonderful world of Genshin Impact. These are six ways you can fix the Genshin Impact “Connection Failed” error message on a Windows 11/10 PC. 

Read also: 7 Ways to Fix Genshin Impact Stuck on Loading Screen 

First, Check the Server Status for Genshin Impact

Genshin Impact login issues can sometimes arise because of server-side issues. So, check if a general server-side outage has been reported for Genshin Impact at this Downdetector webpage. A U.S. region is selected on that page, but you can change it to your location by clicking the countries menu at the top of the page.

The Downdetector page for Genshin Impact

If that page says reports indicate problems at Genshin Impact, there’s a server-side issue. You can’t do much about such issues other than wait them out. So, give it a day or two before trying to log in to Genshin Impact if there’s a general server outage for the game.

Run Network Commands

The “Connection failed” error often arises because of network issues. You can resolve such issues by running a series of network commands via the Command Prompt like this.

1. First, find the Command Prompt by right-clicking the taskbar’s Start button to select Search and entering a cmd keyword in the file finder tool.
2. Click on the Run as administrator option for the Command Prompt app inside the search tool.
3. Next, input these five separate network commands, pressing Enter after each one entered:
   ipconfig /flushdns
   netsh winsock reset
   netsh int ip reset
   ipconfig /release
   ipconfig /renew
4. Exit the Command Prompt and restart your PC after executing those network commands.

Allow Genshin Impact Through Firewalls

Firewalls are a common cause for Genshin Impact login issues like the “Connection failed” error. Those are security utilities that can block Genshin Impact from establishing the required connection when that game isn’t permitted through them. So, make sure Genshin Impact is allowed through the Windows firewall as follows.

1. Open the Windows search tool and enter a firewall keyword in the text box.
2. Click Windows Defender Firewall to access that part of the Control Panel.
3. Click on the Allow an app or feature through Windows Defender Firewall navigation option inside the Control Panel applet.
   
   

   The Windows Defender Firewall applet

4. Press Change settings to modify the firewall app permissions.
5. If you can’t find the Genshin Impact launcher within the app list, click on the Allow another option.
   
   

   The allow app firewall permission settings

6. Click Browse to select the launcher EXE file within the Genshin Impact installation folder.
7. Next, click the Open > Add buttons.
8. Select the Genshin Impact launcher checkbox and the Public and Private checkboxes for that software.
9. Click OK to set the new firewall permission settings.

Change the DNS Server for Your PC

DNS server issues are another possible cause for the Genshin Impact “Connection failed” error. Changing your PC’s DNS server to a more reliable one can address that cause. This is how you can change the DNS server on a Windows PC.

1. Press the Windows logo + X keyboard shortcut for the Power User menu and select Run from there.
2. Type in ncpa.cpl (for accessing Network Sharing) into Run and click OK.
3. Right-click on your internet connection adapter to select a Properties context menu option.
4. Select Internet Protocol Version 4 and click Properties.
5. Click the Use the following DNS server addresses option to activate its DNS server settings.
6. Input the 1.1.1.1 into the Preferred DNS server setting box.
   
   

   The Use the following DNS server option

7. Enter 1.0.0.1 inside the Alternative DNS server setting box.
8. Select OK on the Internet Protocol Version 4 Properties.

Change the Server Location

An influx of players for your server region can cause login issues to arise. In this case, changing your server region could make a difference. Try changing your Genshin Impact server region like this.

1. Launch the Genshin Impact game.
2. Click the Server button just beneath Start Game on the menu.
3. Select a different server location.
   
   

   The Select server options

4. Try logging in to Genshin Impact again.

Close Network Activity Processes

1. Bring up the file finder tool, input Resource Monitor in the search box, and click on the matching search result to access that app.
2. Click the Network tab.
   
   

   The Resource Monitor utility

3. Right-click a non-essential third-party app process with network activity and click End Process. Repeat this step to disable other non-essential processes with high network activity.

Other Potential Fixes to Try

What else can you do to fix the Genshin Impact “Connection Failed” error? Try applying these other potential resolutions for the issue:
Restart your internet connection router and modem by unplugging and reconnecting them.

• Install available updates for Genshin Impact. Alternatively, you can reinstall Genshin Impact to update it.
• Uninstall third-party antivirus and firewall software packages to ensure they’re not blocking Genshin Impact from establishing a connection.
• Utilize a freeware VPN connection with software like BitdefenderVPN or PureVPN.

I hope one of those potential resolutions fixes the Genshin Impact “Connection failed” error on your Windows PC. One will likely work for you since many Genshin Impact players have resolved that login issue with those potential fixes. So, try them before getting in touch with the Genshin Impact help service, which has a

ge********@ho*******.com











email address.