5 Ways to Fix the Genshin Impact “Games Files Download Error” on a Windows PC

Genshin Impact is a great open-world RPG — when you can play it. Some players can’t play that game because of an error message that says, “Games files download error.” That error message pops up for some players when they try to download Genshin Impact for the first time or an update via its launcher. This download error occurs even when there’s no general internet connection issue. These are some of the ways you can fix the Genshin Impact “Games files download error” on a Windows 11/10 PC.

Force Close the Genshin Impact Launcher Process

A few users have said that force closing the Genshin Impact launcher process via Task Manager can resolve this issue. So, try force-closing Genshin Impact like this.

1. Press the Ctrl + Shift + Esc keyboard key combination to start Task Manager.
2. Select Genshin Impact within the Processes tab.
3. Click End Task to force close its process.
   
   

   The Processes tab in Task Manager

Change Your PC’s DNS Settings

A widely confirmed resolution for the Genshin Impact “Games files download error” is to change the DNS server settings. Switching to Google DNS has worked for many players. This is how you can change your PC’s DNS server to Google.

1. Press the Windows logo + R keys, input ncpa.cpl into the Run dialog, and click on the OK option.
2. Right-click on your internet connection within Network Connections to select Properties.
   
   

   The Properties context menu option

3. Select the Internet Protocol Version 4 item and click on Properties.
4. Click the radio button labeled Use the following DNS server addresses.
5. Type 8.8.8.8 inside the Preferred DNS server value box.
6. Enter 8.8.4.4 within the Alternative DNS value box.
   
   

   The Use the following DNS server addresses radio button

7. Select OK on the Internet Protocol Version 4 window.

Reset the Winsock Catalog and Renew Your PC’s IP Address

1. Bring up the Windows file search tool by clicking on its box or icon on the taskbar.
2. Type in a Command Prompt search phrase.
3. Click Run an as administrator for the matching Command Prompt search result found.
4. Input ipconfig /renew inside the Command Prompt and press Enter.
   
   

   The ipconfig /renew command

5. Next, enter netsch winsock reset into the Command Prompt and hit Return.
   
   

   The netsch winsock reset command

Temporarily Turn Off Firewalls

Temporarily disabling Microsoft Defender Firewall will ensure it’s not causing the issue by blocking Genshin Impact downloading. Try turning off that firewall and then downloading Genshin Impact like this.

1. To access firewall settings, open the Windows search box and input a firewall keyword there. Select to open the Windows Defender Firewall search result.
2. Click the Turn Windows Defender Firewall on or off navigation link to view a Customize Settings window.
   
   

   The Windows Defender Firewall Control Panel applet

3. Select the two private and public Turn off Windows Defender Firewall radio buttons.
   
   

   The Customize Settings window

4. Press the Customize Settings window’s OK button.
5. Try downloading Genshin Impact with the firewall off.
6. Turn the firewall back on after attempting to download Genshin Impact.

Users with third-party firewalls should also turn them off. If you’ve got a third-party antivirus suite installed, check if it includes a firewall component. Turn the antivirus app’s firewall off if it has one.

Reset Your PC’s Network Settings

This final potential fix for the Genshin Impact “Games files download error” will restore network components to default settings. You’ll need to reconnect your PC with your ISP username and password after applying it. This is how you can reset your PC’s network via Settings.

1. Open Settings by clicking that app’s cog icon from the Start menu.
2. Select the Network & internet category or tab.
3. If you’re a Windows 11 user, you’ll need to click Advanced network settings.
4. Click the Network reset option.
5. Press Reset now to reset the network settings and restart your PC.
   
   

   The Reset now button

Other Possible Fixes for the Genshin Impact “Games Files Download Error”

Beyond those more likely potential fixes, there are other possible resolutions you can try. These are some of the other possible fixes for the Genshin Impact “Games files download error” to try:

• Clean your hard drive to ensure there’s enough space for a Genshin Impact download.
• Update the driver for your PC’s network card.
• Reset Windows 11/10 PC via Settings (this will also remove Genshin Impact and other apps you’ve installed).

I hope those potential resolutions fix the Genshin Impact “Games files download error” on your Windows 11/10 PC. They might not work for everybody, but many Genshin Impact players have resolved that download issue by applying the troubleshooting methods in this guide. If you still can’t download the game, try sending an email about the issue to the Genshin Impact support service at

ge********@ho*******.com











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