7 Ways You Can Fix New World Not Launching on a Windows PC

Many players have reported variable New World startup issues that prevent them from playing that game. Some players have reported that the game freezes with a white screen. Other New World players see Easy Anti-Cheat error messages appear when they try to start the game. The Unrecoverable Error message that says “Steam must be running” is another widely reported NW startup issue. The result of all such launch errors is the same. These are some of the more widely confirmed ways to fix New World not launching on a Windows PC.

Verify the New World Game Files

Steam includes a Verify troubleshooting option to repair files for any game installed with that client software. Verifying files by selecting that option has worked for some players who’ve needed to fix New World not launching. So, try repairing the New World game files as instructed on this Steam support page.

The Verify integrity option in Steam

Repair Easy Anti-Cheat

New World is a multiplayer for which Easy Anti-Cheat is required to prevent players from cheating. Numerous New World startup errors can arise because of issues with the Easy Anti-Cheat service. So, repairing that service can often fix New World not launching. You can resolve issues with Easy Anti-Cheat by selecting its Repair option as follows.

1. Utilize Explorer’s Windows logo + E hotkey and go to this folder location: C:\SteamLibrary\steamapps\common\New World\EasyAntiCheat.
2. Right-click the EasyAntiCheat_Setup file to select Run as administrator.
3. Select New World in the drop-down menu if you have multiple games that utilize Easy Anti-Cheat.
4. Press the Repair Service button.
   
   

   The Easy Anti-Cheat Service Setup window

5. Click Finish in Easy Anti-Cheat.

Disable Internet Protocol Version 6

Disabling Internet Protocol Version 6 is a widely confirmed resolution for New World’s Unrecoverable Error startup issue that says, “No production information found.” So, it seems that the IPv6 protocol can sometimes cause New World startup issues to arise. This is how you can disable Internet Protocol Version 6 via the Windows Control Panel.

1. First, activate the Run dialog accessory by simultaneously pressing the Windows logo and R keyboard keys.
2. Enter a ncpa.cpl command inside the Open text box.
3. Click OK to access Network Connections inside the Control Panel.
4. Right-click your PC’s internet network adapter to select a Properties option.
5. Uncheck the checkbox for Internet Protocol Version 6 to disable the IPv6 protocol.
   
   

   The Internet Protocol Version 6 checkbox

6. Click OK to apply the network setting.

Erase AGS Data Folders

Deleting AGS data folders is a widely confirmed way to fix New World not launching. However, note that applying this resolution will reset New World game settings. You can erase those AGS data folders like this.

1. First, open File Explorer and click the View button to select Show > Hidden Items. In Windows 10 Explorer, select Hidden Items on the View tab.
   
   

   The Temp folder

2. Next, go to this folder path: C:\Users\<user folder name>\AppData\Local.
3. Right-click the AGS subfolder in the Local folder and select the Delete option.
4. Next, go to this path: C:\Users\<user folder name> \AppData\Roaming.
   
   

   The Roaming folder

5. Click on the AGS subfolder in the Roaming directory with your right mouse button to select Delete.
6. Finally, navigate to this Local path: C:\Users\ <user folder name>\AppData\Local\Temp.
7. Right-click the AGS data folder within the Temp directory to select Delete.
   
   

   The Delete context menu option

8. Restart your PC after erasing the AGS folders.

Add New World to Your Antivirus Shield’s Exclusion List

The antivirus utility on your PC could be interfering with New World or its required Easy Anti-Cheat service. If you don’t have third-party antivirus software installed, add the New World folder to Windows Security’s (Microsoft Defender) exclusion list. This Microsoft help page includes instructions for adding programs and folders to Windows Security’s antivirus exception list in Windows 11/10.

The Add an exclusion option in Windows Security

Those users with third-party security software packages will need to add the New World folder to antivirus exclusion lists for those apps. You’ll likely find an exclusion list within the settings tabs for any third-party antivirus package installed. Your antivirus software’s online support pages probably include guidelines for adding programs to its exclusion list.

Disable Steam’s Overlay Feature

Although the Steam overlay can be a useful gaming feature, it’s also known to cause game startup issues for games. So, try disabling that overlay before starting New World to see if that makes a difference. This Steam support webpage for utilizing that feature includes instructions for enabling/disabling the overlay.

Install the Latest Graphics Driver for Your GPU

An old or even corrupted graphics driver on your PC can cause variable gaming issues to arise and could be the reason why you need to fix New World not launching. You can update a graphics card driver with NVIDIA or AMD software like GeForce Experience or AMD Auto-Detect Utility. Alternatively, manually install the latest NVIDIA/AMD graphics driver for your PC’s GPU like this.

1. First, check your PC’s graphics card and platform details by pressing the Windows logo button + S hotkey, typing a dxdiag command into Run, and selecting OK. Select the System and Display tabs in the DirectX Diagnostic Tool to view platform and graphics card info.
2. Next, open Edge and navigate to the AMD or NVIDIA graphics driver page.
   
   

   The NVIDIA driver download page

3. Select your PC’s graphics card model and OS within the graphics driver download page and click Submit/Search.
4. Click Download for the latest graphics driver compatible with your PC’s GPU.
   
   

   The Download option for a NVIDIA driver

5. To view downloaded files in Edge, press the Ctrl + J hotkey.
6. Click Open file for the downloaded graphics driver package.
7. Select Install within the NVIDIA/AMD graphics driver setup window.
8. Restart Windows after installing the new driver.

Other Possible Ways to Fix New World Not Launching on a Windows PC

The above resolutions could work for many New World players but maybe not everybody. These are some more possible ways to fix New World not launching:

• Reinstall the New World game.
• Add the New World EXE file for running the game to the Windows firewall exclusion list. You can apply such a resolution by following the guidelines on this Microsoft Windows support page.
• Set the New World game to run as administrator.
• If you’ve applied any CPU or GPU overclocking with software like MSI Afterburner, undo or disable applied overclocking.

The potential resolutions in this troubleshooting guide will likely resolve many New World startup issues. They’re worth a try, as many players have fixed New World not starting on Windows 11/10 PCs by applying them. Players who’ve found other ways to fix New World not launching are most welcome to share their solutions in the comments below.