Many players have reported login issues for the Honkai: Star Rail PC game. When such issues arise, players see an error message that says, “Login error occurred… Error code: 1001_1.” These errors can have alternative 1001_1, 1001_2, and 1001_3 codes, but their messages are always the same. Players can’t log in to and play Honkai: Star Rail because of this login error issue. This is how you fix the Honkai: Star Rail login error that occurred issue on Windows 11/10 PCs.
Read also: 6 Ways to Fix the Honkai: Star Rail Stuck on Loading Screen Bug on a Windows PC
Delete the HoYoverse Folder
Corrupted cache data is a possible cause for the Honkai: Star Rail login error. You can clear such data by erasing the HoYoverse folder as follows.
- To activate a Run command accessory, press the Windows logo and R keyboard key combination.
- Type in a %localappdata% command to open the Local folder and click OK.
- Right-click the HoYoverse folder to select Delete.
The HoYoverse folder
Set a New DNS Server
Players confirm that changing DNS server settings can fix the Honkai: Star Rail login error. Google DNS is a better alternative to default ISP servers for Windows gaming. This is how you can set a Google DNS within Windows 11 and 10.
- Start Run, input ncpa.cpl, and click OK.
- Right-click the internet network connection to view its context menu and select Properties.
- Double-click Internet Protocol Version 4 to view a General tab with DNS settings.
- To change Domain Name System settings, click the Use the following DNS server addresses option.
- Enter the 8.8.8.8 Google address into the Preferred DNS server box.
The DNS server settings
- Input the 8.8.4.4 Google address within the Alternative DNS server box.
Turn Off VPNs
Some players have fixed the Honkai: Star Rail error by turning off their VPN connections. This confirms this login issue can occur because of VPN compatibility issues with the game. You can disable a VPN via Settings in Windows like this.
- Access the search tool by clicking its taskbar button (the magnifying glass) or box.
- Enter VPN settings and select the matching search result show.
- Click on your VPN to view options for it.
- Press the Disconnect button.
The Disconnect VPN option
- Try playing Honkai: Star Rail with the VPN disabled.
Execute Network Reset Commands
The Honkai: Star Rail login error is often the result of internet connection issues that can be resolved by resetting the network. Users confirm executing a series of network commands has fixed this login error for them. So, try resetting your network via Command Prompt like this.
- Press the Windows logo + S keyboard key combination to utilize the file and app search box.
- Search for the Command Prompt by entering a cmd keyword.
- Right-click the Command Prompt result inside your search tool to select Run as administrator.
- Enter and execute these separate commands into the Prompt:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
netsh winsock reset
The ipconfig /flushdns command
- Close the Command Prompt after resetting the network and restart your PC.
Reinstall Honkai: Star Rail
Although usually a network issue, corrupted files or settings are another possible cause for the Honkai: Star Rail login error occurring. The best way to remedy this would be to reinstall the game. These are the steps for reinstalling Honkai: Star Rail with Epic Games.
- Start Epic Games and click Library within its window.
- Click the ellipses menu button for Honkai: Star Rail and select Uninstall.
- Select Uninstall again to confirm.
The Uninstall option
- Next, click Honkai: Star Rail in the Library tab.
- Select the Install option for Honkai.
The Install option
Those player-confirmed solutions are among the best ways to fix the Honkai: Star Rail login error on Windows PCs. If the issue still persists after applying those possible fixes, try contacting the game’s support service about the error. Holyoverse game support’s email address for Honkai is
hs******@ho*******.com
.
