4 Ways to Fix the “This Experience is Unavailable Due to your Account Settings” Roblox Error

Many players report seeing a “this experience is unavailable due to your account settings” error that blocks them from playing Roblox games. Some players see that error message for certain games within the Roblox app or web browsers. Sometimes the play button is also unavailable for Roblox games that show that error. Players can’t play whatever Roblox games show that error on Windows PCs or mobile devices. This is how you can fix the “this experience is unavailable due to your account settings” error.

Read also: 8 Ways to Fix Roblox Not Launching on a Windows PC

Disable Account Restrictions

The “this experience is unavailable due to your account settings” error message hints that it has something to do with account settings. This means the issue usually arises because of account restrictions or parental settings that need changing. First, try disabling the Account Restrictions setting as follows.

1. Open the Roblox site in your web browser.
2. Log into your Roblox account if necessary.
3. Click the cog wheel button at the top right corner of the Roblox page.
4. Select Settings on the menu.
5. Click the Privacy tab.
   
   

   The Account Restrictions are enabled setting

6. Turn off the Account Restrictions are enabled setting.

Select a Higher Age Setting

If the “this experience is unavailable due to your account settings” error remains after applying resolution one, you may need to adjust some parental settings. It could be the case that your selected age setting for Roblox games is too low. This is how you can change the age settings to fix the error.

1. Go through steps one to four of the previous resolution.
2. Select the Parental Control tab in settings.
3. Turn on the Parental PIN is enabled option if it’s disabled.
4. Input a four-digit PIN and click Add if prompted to do so.
   
   

   The Add PIN box

5. Select at least the 13+ radio button.
   
   

   The age settings for Roblox games

6. Check to see if the “this experience is unavailable due to your account settings” error is fixed.

Try selecting the highest 17+ option if the “this experience is unavailable due to your account settings” error persists with the 13+ set. However, you will need to verify your age in account info for the highest age setting. Doing this will remove all age restrictions from Roblox games.

Change Communication Settings

Disabled communication settings can also cause the “this experience is unavailable due to your account settings” error. To remedy that, try changing the communication settings for Roblox games like this.

1. Bring up the Privacy tab as covered for the first resolution.
2. Select Custom for the Communication setting and input your account PIN if required.
3. Next, select Everyone for the Who can message me? option.
4. Set the Who can text chat with me in app? option to Friends.
   
   

   The communication settings

5. Select Everyone for the Who can text chat with me? setting.

Log Out and Back Into Your Roblox Account

To refresh account settings, try logging out and back into your Roblox account. You can do that in a web browser by clicking the gear button and selecting Logout. Restart your PC (or mobile) and return to the Roblox site to log in.

The Logout option

Many Roblox players confirm adjusting settings, as covered above will usually fix the “this experience is unavailable due to your account settings” error. So, applying one, or more, of those potential resolutions will probably fix the same Roblox error on your PC or mobile device. If not, consider sending a submit ticket to the Roblox help service from this contact support page.