The Sims 4 “Script call failed” error occurs for some players when they try to place doors, windows, cups, beds, and other furniture items in Sims 4. It’s an annoying gameplay bug widely reported by Sims 4 Windows PC players. One player’s Reddit post reported this error like this, “Script call failed… I get this error when placing any doors or windows.” Consequently, Sims 4 players can’t place items for which that error occurs. This is how you can fix The Sims 4 “Script call failed” error on a Windows PC.
Read also: 7 Ways You Can Fix The Sims 4 Not Launching on a Windows PC
Delete Basemental Mod Items
The Sims 4 “Script call failed” error often occurs because of corrupted or outdated mods. Players have confirmed deleting mods for basemental items (basement drugs) has fixed this Sims 4 gaming issue on their Windows PCs. Try erasing basemental mod items like this.
- Open File Explorer by clicking the taskbar button with the folder library icon.
- Go to the Documents > Electronic Arts > The Sims 4 > Mods folder.
The Mods folder
- Click Delete in File Explorer to erase the files.
- Hold the Ctrl key and click on mods for basemental items to select them.
If erasing the mods for basemental items doesn’t do the trick, try deleting all remaining mods. Doing this will ensure there aren’t any corrupted or outdated mods causing The Sims 4 “Script call failed” error. Or you can try erasing them one at a time to pinpoint a specific mod causing the error to occur.
You can also restore deleted mod files by downloading newer versions from the websites you obtained them. There will likely be newer mod versions available on the websites. Move all newly downloaded mods into the Mods folder to restore them. However, note that doing this might still restore incompatible mods that can cause The Sims 4 “Script call failed” error.
A Sims 4 mod download page
Disable Mods
Disabling, rather than deleting, mods might also resolve The Sims 4 “Script call failed” issue. You can disable mods for Sims 4 like this.
- Start the Sims 4 game.
- Click the Options Menu button.
- Select Game Options on the menu.
- Click the Other tab.
- Unselect the Enable Custom Content and Mods option.
The enable mods setting in Sims 4
- Press the Apply Changes button.
Repair the Sims 4 Game
Corrupted game files can sometimes cause The Sims 4 “Script call failed” error. You can address that possibility by running a repair/verify scan for Sims 4. I recommend applying this potential resolution first if you prefer to keep mods intact. These Epic Games and Steam help pages provide instructions for repairing files for games installed with those clients. EA app users can select to repair Sims 4 like this.
- Start the EA app.
- Go into the Library tab.
- Click the ellipses (three-dot) menu button for The Sims 4 game.
- Press Manage to view more options.
- Select Repair to start the scan.
The Repair option in the EA app
Reset the EA Folder
Resetting the Electronics Arts folder will clear cache data and restore The Sims 4 to a default state. It’s recommended to back up the original folder when applying this potential fix for The Sims 4 “Script call failed” error just in case you accidentally erase important files in the process. These are the steps for backing up and resetting the EA folder.
- Open Windows File Explorer to navigate to the This PC > Documents folder.
- Next, right-click the Electronics Art folder and select Copy.
- Right-click anywhere in the Documents directory to select New > Folder.
- Input Electronics Arts Backup for the new folder title.
- Open the Electronics Arts Backup folder, right-click inside it, and select Paste. This will paste a backup of the copied folder into the new directory.
The Copy and Paste options
- Next, right-click the original Electronics Arts folder in the Documents directory to select Rename.
- Enter Electronic Arts OLD to be the new name for the folder.
The renamed Electronics Arts Old folder
- Start Sims 4 and then exit the game. You should now see a new Electronics Arts folder in Documents. However, open the Electronic Arts OLD folder.
The new Electronics Arts folder
- Open the Sims 4 > Tray subfolders from there.
The Tray folder
- Press Ctrl + A to select everything in the Sims 4 folder.
- Right-click to select the Copy option.
- Open the new Electronics Arts folder and its Sims 4 > Tray subfolders.
- Press Ctrl + V to paste the copied files into the empty Tray folder.
- Repeat the previous six steps to copy and paste files in the saves and Screenshots subfolders from the Electronics Arts OLD folder into the new ones.
Those are the most widely confirmed ways to fix The Sims 4 “Script call failed” gaming issue on Windows PCs. Erasing or disabling mods will usually resolve this issue, but if that’s not enough try repairing the game and resetting the Electronics Arts folder. If the error persists after applying all potential fixes above, try reinstalling Sims 4 via the Steam, Epic, or EA game client apps.
