Many players can’t play Genshin Impact because of a storage space issue that prevents the game from downloading. Those players see an error message that says “Insufficient storage space on disk” when they click Get Game to download and install Genshin Impact. That error can occur for the Windows PC and Android versions of Genshin Impact. This is how you can fix the Genshin Impact insufficient storage space error on Windows and Android platforms.
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Free Up at Least 70 Gigabytes of Storage Space
The Genshin Impact insufficient storage space error message makes it quite clear what this gaming issue is usually about. It typically occurs because there isn’t enough free space to install the game. Genshin Impact is a big game for PCs and Mobiles. So, make sure you have at least 70 gigabytes available for Genshin Impact on Windows PCs and 17 GB for the mobile version.
There are numerous ways to free up storage space on a Windows PC. First, I recommend doing a drive clean with the Disk Cleanup utility. Doing this can potentially free up gigabytes of space by erasing superfluous data. So, try erasing data with that tool as instructed on this Microsoft Disk Cleanup page. Select all the checkboxes in that disk cleaner tool for maximum effect.
The Disk Cleanup tool in Windows
However, deleting files won’t always be enough to free up enough space and fix the Genshin Impact insufficient storage space issue. To free up more drive space, try uninstalling unneeded software from your PC via the Programs and Features applet or with the Settings app. This Microsoft guide to removing apps includes instructions for both methods.
The Programs and Features Control Panel applet
Select to Download to a Different Drive
Players confirm they’ve fixed the Genshin Impact insufficient storage space error by selecting to download to different drives. However, this potential resolution will only be an option for players with external drives. If you do have an external drive, try selecting to download Genshin Impact on it like this.
- Click Get Game in the Genshin Impact launcher.
The Get Game button
- Press the Change button within the Install Genshin Impact Launcher window.
The Change button
- Select a folder on your alternative storage drive.
- Click the Select Folder button.
- Press Install to proceed.
Clear the Genshin Impact Cache Data (Android Fix)
Many mobile players confirm that clearing the cache for the Genshin Impact app can resolve the insufficient storage space issue on Android devices. Doing this erases superfluous data, which frees up mobile storage space. These are the steps for clearing the Genshin Impact cache data.
- Tap Settings on your mobile.
- Next, tap Apps in Settings.
- Select Manage Apps to continue.
- Tap the Genshin Impact game listed in the apps list.
- Select the Clear data option.
The Clear cache option
Note that the exact steps for clearing an app’s data will probably vary slightly between Android devices. The steps above are approximate rather than exact instructions. However, all Android mobiles have a Settings app from which you can select to clear cache data.
I recommend removing unneeded apps on your phone if clearing Genshin’s cache data isn’t enough. This Google help page provides instructions for deleting apps on Android devices.
The Uninstall option on an Android platform
Enable Storage Permissions on Mobile Devices (Android Fix)
Players have also confirmed disabled storage permissions can cause the Genshin Impact insufficient storage space error on mobile devices, as in this Reddit post. Those players discovered that storage permission was disabled for Genshin Impact. So, check if storage permission is enabled for Genshin Impact if you play that game on an Android device.
The exact steps for enabling storage permissions on Android platforms vary. Check the storage or files and media permission options within the Settings app. Alternatively, tap Genshin Impact within the Apps section of Settings to see if you can find a storage permission setting to enable from there.
The Genshin Impact insufficient storage space error is relatively straightforward to fix. Freeing up storage space for downloading the game as covered above will usually resolve that issue on PC and Android devices. However, some Android players may also need to check storage permissions for Genshin Impact on their phones or tablets.
