“Any dictatorship takes a psychological toll on its subjects. If you are treated as an
untrustworthy person-a potential slacker, drug addict, or thief-you may begin to feel less trust worthy yourself. If you are constantly reminded of your lowly position in the social hierarchy, whether by individual managers or by a plethora of impersonal rules, you begin to accept that unfortunate status. To draw for a moment from an entirely different corner of my life, that part of me still attached to the biological sciences, there is ample
evidence that animals-rats and monkeys, for example-that are forced into a subordinate status within their social systems adapt their brain chemistry accordingly, becoming "depressed" in humanlike ways. Their behavior is anxious and withdrawn; the level of serotonin (the neurotransmitter boosted by some antidepressants) declines in their brains.
And-what is especially relevant here-they avoid fighting even in self-defense.

Humans are, of course, vastly more complicated; even in situations of extreme
subordination, we can pump up our self-esteem with thoughts of our families, our
religion, our hopes for the future. But as much as any other social animal, and more so than many, we depend for our self-image on the humans immediately around us-to the point of altering our perceptions of the world so as to fit in with theirs. My guess is that the indignities imposed on so many low-wage workers - the drug tests, the constant surveillance, being "reamed out" by managers - are part of what keeps wages low. If you're made to feel unworthy enough, you may come to think that what you're paid is what you are actually worth.
It is hard to imagine any other function for workplace authoritarianism. Managers may
truly believe that, without their unremitting efforts, all work would quickly grind to a
halt. That is not my impression. While I encountered some cynics and plenty of people who had learned to budget their energy, I never met an actual slacker or, for that matter, a drug addict or thief. On the contrary, I was amazed and sometimes saddened by the pride people took in jobs that rewarded them so meagerly, either in wages or in recognition.

Often, in fact, these people experienced management as an obstacle to getting the job done as it should be done.”