UpdraftPlus backups Problem

  • Resolved babrees

    (@babrees)


    2 months, 1 week ago

    Having used updraftplus backups for some time, I have just started including it in my MainWP dashboard. However, I have just noticed a HUGE problem.

    I have always had UpdraftPlus back up to a folder in my domain root and never had a problem. I setup the backup schedule in MainWP and it displayed existing backups showing same backups as individual sites.

    However, I needed to restore a backup. I was in the individual domain and clicked to restore, but it couldn’t find it. I went in to the site using FTP and all the files had gone, except some of the databases. So even though they showed under existing backups they had gone from the server. I managed to correct my issue and backup up (using updraftplus in domain, not mainwp) and the backups were ok.

    I now tried backing up a different domain through MainWP dashboard. It said backup completed and showed it under Existing Backups. However, it is not on the server. I checked both the backup folder set and the updraft default. Nothing

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  • Plugin Support Bojan Katusic

    (@bojankatusic)

    2 months, 1 week ago

    Hi @babrees

    We are aware of an issue with locating existing backups in the MainWP UpdraftPlus extension, although the files themselves are not actually missing in our tests.

    However, since the UpdraftPlus extension is not offered through wordpress.org, we are not able to provide support for it through this forum.

    Please open a private Help Desk ticket so we can look into this further: https://mainwp.com/my-account/get-support/

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