abstract

Appropriated or Inauthentic Care in Gig-Economy Platforms: A Psycho-linguistic Analysis of Uber and Lyft

Authors:

Austin Toombs,

Colin Gray,

Guoyang Zhou,

Ann LightAuthors Info & Claims

CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: LBW532, Pages 1 - 6

https://doi.org/10.1145/3170427.3188657

Published: 20 April 2018 Publication History

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Abstract

In this late breaking work, we present preliminary results from a portion of an auto-ethnography in which an HCI scholar drove for both Uber and Lyft over the course of 4 months, recording his thoughts about the driving experience as well as his experiences with-and emails from-both platforms. The first phase of results we present here are based on several text analyses of the collected emails, as well as a preliminary examination of field notes in relation to these emails. We found that while Uber and Lyft participate in the gig economy in almost identical ways, the difference in tone apparent through each platform's messaging could lead to conflicting experiences for drivers. We identify implications for the potential future analyses of our autoethnographic data in relation to this psycholinguistic analysis.

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Hedditch SVyas D(2023)Crossing the Threshold: Pathways into Makerspaces for Women at the Intersectional MarginsProceedings of the ACM on Human-Computer Interaction10.1145/35795997:CSCW1(1-40)Online publication date: 16-Apr-2023
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Sharma VBray KKumar NGrinter R(2023)It Takes (at least) Two: The Work to Make Romance WorkProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580709(1-17)Online publication date: 19-Apr-2023
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Li LArnold VPiper A(2023)“Any bit of help, helps”: Understanding how older caregivers use carework platforms for caregiving supportProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580659(1-17)Online publication date: 19-Apr-2023
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Index Terms

Appropriated or Inauthentic Care in Gig-Economy Platforms: A Psycho-linguistic Analysis of Uber and Lyft
1. Human-centered computing

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Published In

CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

3155 pages

ISBN:9781450356213

DOI:10.1145/3170427

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 April 2018

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CHI '18

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SIGCHI

CHI '18: CHI Conference on Human Factors in Computing Systems

April 21 - 26, 2018

Montreal QC, Canada

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CHI EA '18 Paper Acceptance Rate 1,208 of 3,955 submissions, 31%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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https://dl.acm.org/doi/10.1145/3579599
Sharma VBray KKumar NGrinter R(2023)It Takes (at least) Two: The Work to Make Romance WorkProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580709(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580709
Li LArnold VPiper A(2023)“Any bit of help, helps”: Understanding how older caregivers use carework platforms for caregiving supportProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580659(1-17)Online publication date: 19-Apr-2023
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Key CGatehouse CTaylor N(2022)Feminist Care in the Anthropocene: Packing and Unpacking Tensions in Posthumanist HCIProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533540(677-692)Online publication date: 13-Jun-2022
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