Understanding client's commitment in business process outsourcing relationships
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- Understanding client's commitment in business process outsourcing relationships
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Understanding commitment in business process outsourcing relationships
Process-based capabilities positively affect commitment.Task-knowledge coordination positively affects commitment.Behavior control positively affects commitment. Based on cost savings and efficiency gains in past business process outsourcing (BPO) ...
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Strategic innovation through outsourcing – A theoretical review
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AbstractCompetition in the Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industry is increasingly moving from being motivated by cost savings towards strategic benefits that service providers can offer to ...
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- General Chair:
- Robert J. Kauffman,
- Program Chairs:
- Martin Bichler,
- Hoong Chuin Lau,
- Yinping Yang,
- Christopher Yang
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- Singapore Management University: Singapore Management University
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Association for Computing Machinery
New York, NY, United States
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- Singapore Management University
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