You'll receive your new art (unframed) rolled for shipping. DIGITALCANDYLUXE offers a shipping guarantee that your item will arrive to you undamaged. If your item is damaged at all through transit please take photos of the damaged item & packaging it arrived in (required) - then contact me so I can help with this! Orders are estimated to ship out within 1-4 business days - this may vary slightly depending on order volume & additional factors. All items are Made to Order directly after purchasing - DIGITALCANDYLUXE is not currently able to offer returns or exchanges for this reason. But as always, if you have any trouble with your order please reach out! Thank you for being here & for your support, it means the absolute world! - Vivi, Owner