[PDF][PDF] Towards the extraction of customer-to-customer suggestions from reviews
S Negi, P Buitelaar�- Proceedings of the 2015 Conference on�…, 2015 - aclanthology.org
State of the art in opinion mining mainly focuses on positive and negative sentiment
summarisation of online customer reviews. We observe that reviewers tend to provide
advice, recommendations and tips to the fellow customers on a variety of points of interest. In
this work, we target the automatic detection of suggestion expressing sentences in customer
reviews. This is a novel problem, and therefore to begin with, requires a well formed problem
definition and benchmark dataset. This work provides a 3-fold contribution, namely, problem�…
summarisation of online customer reviews. We observe that reviewers tend to provide
advice, recommendations and tips to the fellow customers on a variety of points of interest. In
this work, we target the automatic detection of suggestion expressing sentences in customer
reviews. This is a novel problem, and therefore to begin with, requires a well formed problem
definition and benchmark dataset. This work provides a 3-fold contribution, namely, problem�…
[PDF][PDF] Towards the Extraction of Customer-to-Customer Suggestions from..
S Negi, P Buitelaar - academia.edu
State of the art in opinion mining mainly focuses on positive and negative sentiment
summarisation of online customer reviews. We observe that reviewers tend to provide
advice, recommendations and tips to the fellow customers on a variety of points of interest. In
this work, we target the automatic detection of suggestion expressing sentences in customer
reviews. This is a novel problem, and therefore to begin with, requires a well formed problem
definition and benchmark dataset. This work provides a 3-fold contribution, namely, problem�…
summarisation of online customer reviews. We observe that reviewers tend to provide
advice, recommendations and tips to the fellow customers on a variety of points of interest. In
this work, we target the automatic detection of suggestion expressing sentences in customer
reviews. This is a novel problem, and therefore to begin with, requires a well formed problem
definition and benchmark dataset. This work provides a 3-fold contribution, namely, problem�…
Showing the best results for this search. See all results