Supporting collaborative practices across wall-sized displays with video-mediated communication

I Avellino - 2017 - hal.science
2017hal.science
Collaboration can take many forms, for which technology has long provided digital support.
But when collaborators are located remotely, to what extent does technology support these
activities? In this dissertation, I argue that the success of a telecommunications system does
not depend on its capacity to imitate co-located conditions, but in its ability to support the
collaborative practices that emerge from the specific characteristics of the technology. I
explore this using wall-sized displays as a collaborative technology. I started by observing�…
Collaboration can take many forms, for which technology has long provided digital support. But when collaborators are located remotely, to what extent does technology support these activities? In this dissertation, I argue that the success of a telecommunications system does not depend on its capacity to imitate co-located conditions, but in its ability to support the collaborative practices that emerge from the specific characteristics of the technology. I explore this using wall-sized displays as a collaborative technology. I started by observing collaborators perform their daily work at a distance using prototypes. I then conducted experiments and found that people can accurately interpret remote deictic instructions and direct gaze when performed by a remote collaborator through video, even when this video is not placed directly in front of the observer. Based on these findings, I built CamRay, a telecommunication system that uses an array of cameras to capture users' faces as they physically navigate data on a wall-sized display, and presents this video in a remote display on top of existing content. I propose two ways of displaying video: Follow-Local, where the video feed of the remote collaborator follows the local user, and Follow-Remote, where it follows the remote user. I find that Follow-Remote preserves the spatial relations between the remote speaker and the content, supporting pointing gestures, while Follow-Local enables virtual face-to-face conversations, supporting representational gestures. Finally, I summarize these findings to inform the design of future systems for remote collaboration across wall-sized displays.
hal.science
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