With urbanization as a global phenomenon, the number of residential buildings is increasing rapidly, straining condominium management services. Firms in this sector vary widely in their levels of service quality-considered the key to increasing customer satisfaction and reducing customer complaints. This work explores service quality constructs and associated indicators that are useful for assessing service performance, as well as the relationships between customer satisfaction and service quality constructs in the condominium management service sector. This investigation adapts the procedures from the popular measuring instrument SERVQUAL for exploring service quality constructs. Additionally, the structure equation model for identifying service quality constructs and customer satisfaction is designed to examine the influences of service quality constructs on customer satisfaction. “Service team competence” and “service performance reliability” are two service quality constructs that relate to condominium management service. This study concludes that both constructs significantly and positively affect customer satisfaction for condominium management service businesses.