Chatbots are often designed to mimic social roles attributed to humans. However, little is
known about the impact on user's perceptions of using language that fails to conform to the
associated social role. Our research draws on sociolinguistic theory to investigate how a
chatbot's language choices can adhere to the expected social role the agent performs within
a given context. In doing so, we seek to understand whether chatbots design should account
for linguistic register. This research analyzes how register differences play a role in shaping�…

Chatbots are often designed to mimic social roles attributed to humans. However, little is
known about the impact of using language that fails to conform to the associated social role.
Our research draws on sociolinguistic to investigate how a chatbot's language choices can
adhere to the expected social role the agent performs within a context. We seek to
understand whether chatbots design should account for linguistic register. This research
analyzes how register differences play a role in shaping the user's perception of the human�…