Manuel Lima

Like it or not, AI will be embedded and embodied into many of the objects and environments that shape our day-to-day lives. Will we choose to nurture the human experience, or continue to diminish it? Here's my new article exploring how we can potentially build more intention and intimacy into the world: https://lnkd.in/eUB5zuMc

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For an organization committed to the practice of user experience design, the Interaction Design Foundation doesn’t seem to value their own ideology. I’ve been a member for years and recently served as a local leader (of which I resigned a year ago and they have yet to remove me from the role). I’m finding their billing processes to be on the verge of questionable UX practices: ·     My membership increased 31% with no notification before billing. I was told that a single notification had been sent a year ago buried in an email with a subject line of “We have updated our Terms of Use, Privacy Policy, and Pricing Structure.” Do they not realize that subject lines such as this are white noise in people’s inboxes and begs to be deleted without reading? ·     To prevent the upcoming charge, the user must contact the main office and have them remove the store payment details. There is no ability for the user to do this themselves. ·     There is also no option to opt out of recurring charges. This is akin the dark practice of subscription services that lure users with trial period in hopes the user will forget to cancel before the period expires.   ·     The user can cancel their membership. However, the user loses access to all materials, content, and account details even though the user has prepaid for the upcoming year. This entices the user to delay cancelling only to encounter the same pain points the following year. ·     User is sent an invoice AFTER the charge has been applied. No notification of upcoming billings. ·     When asked to refund the membership charge, the admin basically responded with “The reason we’re unable to offer a refund guarantee on the renewal of memberships is that we already have a money-back guarantee after sign-up . . . we’d have to charge higher prices if we offered unlimited refunds and that’s why we make our policies crystal-clear, doing everything in our power to ensure members understand our fair terms.” This statement basically has the overtone of: It’s not that our communication and user experience is insufficient, it’s the user’s fault. IDF needs to reassess their membership and billing practices if they want to maintain any integrity in the field. As a hiring manager, I do not look at organizational memberships as having any influence in hiring decisions.  My advice for those wanting to increase their knowledge and break into design, rather than pay a yearly $264 membership fee, there are many free resources, podcasts, and articles that will help you achieve the same results. Image Credits: Bryce Durbin / TechCrunch

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What power structures are inherent in your design system, and how does it perpetuate these structures? One of my favourite things is having theory (of any kind) applied to something you weren't expecting - here's a great example that properly made my brain fizz (in a good way!)

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Good to see we have some traction on AI in the European design community. This year, #UXcampEurope brought us some great discussions on: How will conversational interfaces change the web? Great exchange on how to measure good human-computer conversations. A session from Silvan T. Golega. A journey to craft AI products. Excellent points from Nien-Hua Gu; how do we design for autonomy and control? Finally, we had an extended exchange on strategy for human-machine interactions during my talk on how products can work with AI as a new design material. We covered a range of topics, such as fundamental challenges, tactical roles, and the experience of AI/ML and GenAI systems. Thank you, Sabine Berghaus, Matthijs Mali, Felix Kalkuhl, Markus Köstler, Robert Siuda, and Ike Breed for the great conversations on the above. Bravo to the organizing team, everyone, for making it such an inspiring experience. #uxce24 #productdesign #hci #AIML #genai #uxdesign #product #softwaredevelopment #enterprise #digitaltransformation #uxcampeurope

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The role of design is evolving... From this paper on "Framing design as conversations about systems" https://is.gd/BXDzt6

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Friday read: “Plumbers” of the design team: @Wolfram Thurm’s perspective on the multifaceted role of design ops. ------- If you're looking to delve deeper into the world of design operations, particularly through the lens of Wolfram's experiences and insights, this blog post is for you. Wolfram has navigated the complexities of building effective design operations teams, turning what might seem like a behind-the-scenes role into a pivotal force for organisational success. https://lnkd.in/eHwDjwXC Explore how #DesignOperations and #ServantLeadership are transforming #TeamCulture and fostering #Innovation through effective #DesignThinking strategies.

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As a design leader, you work for your team—not the other way around. Learn how to keep your #UXteam happy, creative, and always on schedule. https://lnkd.in/eksZbUXM #DesignLeadership #TeamManagement #UXDesign #Productivity

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How can you reshape your organization for lasting success in the digital age? Rethinking and transforming how designers work and the kinds of products they work on is a great place to start. Consider how product-led teams are being challenged to design for AI-first products. The UX Design Institute unpacks what we know so far about AI-first product design—and what it means for designers. https://hubs.li/Q02Sr7yz0 #StellarElements #UXDesign #ProductManagement #AIFirstProducts

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Designing design systems: Supporting implementation and adoption https://buff.ly/3Y2OBTi Since every design system is in a “living” state of constant iteration, understanding the best ways to help others implement it takes time and experience. From documentation and communicating updates to encouraging collaboration and triaging feedback, we’ve built practices for supporting ongoing usage across design teams and navigating the inevitable challenges that arise from real-world use cases.Source: Designing design systems: Supporting implementation and adoption | by Adobe Design | Thinking Design | Sep, 2024 | Medium (https://buff.ly/4eZ8O32)

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In her IA Conference presentation, Rachel Price argued convincingly that designing responsible AI solutions calls for skills information architects bring to the table. (For more on this topic, check out the latest episode of my podcast.)

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Fact: Diverse design teams are faster, more efficient, and produce more innovative products.  Why?  Because diverse teams (teams that consist of people with different skillsets, educational backgrounds, and lived experiences) are simply smarter and more creative than homogenous teams. The diversity of skills and expertise in a multidisciplinary team encourages trial and error and challenging the status quo. This stimulates new kinds of learning and thinking, potentially resulting in breakthrough design solutions that would not have been possible with a single-discipline team. Ready to delve deeper? Read our full article, “Why Multidisciplinary Teams Create Design Better Products”: https://hubs.la/Q02xKCyt0  ---- Hello. We're Delve, a product innovation firm. We help companies bring bold ideas to market through human-centered expertise—strategy, design, engineering. Learn more about product design and development services at Delve: https://hubs.la/Q02xKt8T0 #DEI #diversityday #productdesign

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Exciting news! 🎉 My book Design in Context: A Framework for Strategic Differentiation is now available on Audible! 🎧 If you’re a design driven company or a designer driving companies. This is the book for you ✌️ Design Thinking has evolved 🤔... meet Context-based Design 🚀 --- https://lnkd.in/eJqHAYVy #DesignInContext #Audible #BusinessStrategy #DesignThinking #Innovation #DesignInContext

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Exciting to learn a new European Accessibility Act (EAA) is enforced. It is crucial for those designing products for EU market! US has Americans with Disability Act (ADA) UK has Disability Discrimination Act (DDA) Australia has Disability Services and Inclusion (DSI).Act EU now has European Accessibiliy Act (EAA) #accessibility #disabilityact

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A new Studio Quick Fact is out. This article explores recent research investigating the elements that allow people to enter into a state where they're completely absorbed in what they're doing, to the point where everything else fades away (aka a flow state). Is mastery required? Is it intense critical thinking? Read on to find out!

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The AI revolution is coming - are designers ready? 🤖📐 In the third installment of my AI & design series dives into the essential skills and mindset designers need to thrive in the age of AI. From prompting and visualization to data literacy and ethical principles, I explore the evolving toolkit required for designers to provide differentiated value. I also discuss the changing role of managers and leaders in developing talent in an AI-driven world. It's a must-read for any designer looking to navigate the seismic shifts on the horizon. Check it out and let me know your thoughts https://lnkd.in/en9bHz9K #AI #DesignThinking #FutureofWork\

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Great insights! I believe combining systems thinking and design thinking creates a powerful synergy. Systems thinking helps us see the bigger picture, while design thinking ensures solutions are human-centered. Together, they drive holistic and impactful innovation.

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I have always maintained that UX practitioners - at times - are the WORST at applying UX principles to their own life and relationships (the way they do on products and processes). A UX designer - be those specialised on UX Strategy, Interaction design, Content design or UX Researcher - is essentially someone who see a possibility of better world than what it is. So ofcourse they will be resistance - in terms of ambiguity, organisational underinvestment or even toxic stakeholders. Good design practitioners always reframe the problem. Does this mean it’s on individuals to figure things out? Ofcourse not - just like gender inequality or climate change, we need to understand (and call out) that there systemic biases ingrained in our society that needs to change too but those changes need to be imagined and championed by someone. Narrative needs to be challenged and designers are best suited for it. Creativity comes from constraint. An insightful and motivating article by Scott Berkun on how one can do that.

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