Have a question about an order or a charge? Please email customer service at i[email protected].
Our customer service staff answer emails in the order received Mon-Fri. Replying does not “bump” the queue but rather sets your question farther behind. Please do not contact us by social media.
We want to help you the fastest way possible. Emailing [email protected] is the best way!
If you have a question, kudos, or concern about Pinnacle or any of our representatives, you may email either Jodi or Shane at the email address above. Jodi Black is Chief Operations Officer. Shane Hensley is our President.
The corporate entity is Great White Games. Shane Hensley is a bit of a shark nut. People still know us as Pinnacle Entertainment Group, or “PEG,” so that’s our DBA (Doing Business As) name.
Our print orders are handled by a separate company, Studio2Publishing. They can be contacted at this email. Note that their warehouse and all our physical merchandise is in Knoxville, TN, far away from the people who actually write the books, or the artists who do the illustrations (who tend to live all over the world).
Studio2 is run by our great friends and constant supporters, Frank Uchmanowicz and Jim Searcy, two of the most dependable people you’ll ever meet.
