Service science looks to understand the joint creation of something of value, either a product or an ongoing service, created by a services provider and its client. Once this is understood, models can be created and tested to understand how the service is created in order to improve the processes behind it.
Apr 13, 2023
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Service Science publishes innovative and original papers on all topics related to service, including work that crosses traditional disciplinary boundaries.
The 9th International Conference on Cloud Computing and Services Science, CLOSER 2019, focuses on the emerging area of Cloud Computing, inspired by some�...
Service Science is a scholarly journal that publishes papers on all topics related to service and for presenting new theories and new empirical results in�...
Service science is perceived as a multidisciplinary approach with the service system as its most important element.
Service science, management, and engineering (SSME) is a term introduced by IBM to describe an interdisciplinary approach to the study and innovation of�...
The goal of Service Science is to nourish productivity, quality, and learning and innovation rates across the service sector. We hope the resources on this site�...
This series captures the latest thinking, experiences and results in the increasingly important area of service science.
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Feb 11, 2023 � The goal of this special issue is to document the contributions of new technologies in transforming how consumers interact with service�...
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This book explains how to provide and improve internal customer service, regardless of industry or role.
