Abstract. With the rapid development of Information Technologies for many organizations and the increasing importance of IT, the focus of IT management.
measurement and improvement: Q1: How is an IT service support process described and how are metrics defined? Q2: How are the processes evaluated and bottlenecks�...
The research problem in this study is: what types of challenges are related to the service support interface between an IT service provider and IT customers.
The ITSM-MS can be used to measure the performance of IT service support processes. The measurement system was developed in cooperation between a software�...
Incident management is the process through which the IT support organization manages to restore normal service operation as quickly as possible and with�...
The project 'Quality improvement through ITIL implementation' has led to the customer having increased expectations of the IT unit, which cannot all be.
People also ask
What is used to measure and evaluate the effectiveness of IT service management processes?
What are IT support processes?
In this paper, we use a constructive research method to build an improved process model for customer support. Additionally, we present findings of a case study�...
Jul 6, 2024 � In this article, we explore how applying ITIL principles has dramatically improved our own IT service delivery and performance.
Missing: Support | Show results with:Support
Improving the performance of customer service delivery teams is therefore a crucial concern for the management of IT services companies. It is this performance�...
The main contribution of this paper is to present results of a case study on IT service support in Finnish Tax Administration. First, the customer support�...
