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Jun 27, 2019 � This paper examines the online repurchase behavior and customer's complaint particularly given the customer has experienced an unsatisfied shopping.
This paper examines the online repurchase behavior and customer's complaint particularly given the customer has experienced an unsatisfied shopping.
An Empirical Analysis of Brand Effects on Online Consumer Repurchase Behavior After Unsatisfied Experience. https://doi.org/10.1007/978-3-030-22784-5_8.
The empirical results show there are brand effects on repurchase behavior after unsatisfied experience. It proves that brand is a crucial factor affecting�...
Xiaojun Luo, Dan Ke: An Empirical Analysis of Brand Effects on Online Consumer Repurchase Behavior After Unsatisfied Experience. WEB 2018: 78-90.
In this paper, we focus on online consumer repurchase behavior on online business to consumer platforms after posting a non-5/5 rating of the purchased product.
Missing: Unsatisfied | Show results with:Unsatisfied
This study explores the effects of online behavior toward associated co-visited products on purchasing focal products.
Missing: Repurchase Unsatisfied
This study empirically examines the influence of after delivery services on customer perception of satisfaction, trust, and repurchase intention.
Missing: Unsatisfied | Show results with:Unsatisfied
Survey results on 629 women show that online and offline experiences have a direct impact on trust, promoting repurchase intention and word of mouth; Besides�...
Missing: Unsatisfied | Show results with:Unsatisfied
An empirical survey of 807 participants who faced post-purchase regret as a result of brand betrayal supports the stronger (vs. weaker) emotional and behavioral�...
Missing: Unsatisfied | Show results with:Unsatisfied