Messenger Developer Success Stories
Learn how brands and business around the world leverage Messenger to build customer relationships.
Sephora
Having integrated the Messenger API for Instagram into its client communication systems, Sephora could easily interact with people via Instagram by moving public conversations into private messages.
Learn how businesses are building great experiences with Messenger
Messenger API for Instagram
MeUndies
Achieving a 3.2X boost in customer service agent response times with Messenger API for Instagram
Hismile
Boosting productivity and cutting average response time by 55% with Messenger API for Instagram
Magazine Luiza
Achieving a 6.9X increase in responses to customers with Messenger API for Instagram and a 30% reduction in call center contacts with WhatsApp
European Wax Center
Saving time and improving the customer experience by using Messenger API for Instagram
Bath & Body Works Arabia
Resolving 42% more customer service queries with Messenger API for Instagram
Messenger API
FWD Thailand
To boost quote conversion rates by 5X, the insurance company worked with Meta Business Partner AiChat to build a Messenger-powered conversational experience.
KLM
Combining Messenger platform features and machine learning to provide faster and more efficient customer service
Thalys
Improving customer service response time with a Messenger-powered digital assistant
eticket
Using Login Connect with Messenger to foster closer connections with 85% of customers
Newchic
Achieving a 3.2X boost in customer service agent response times with Messenger API for Instagram
Hang Seng Bank
Hang Seng Bank worked with SetSail to launch a Messenger-powered digital assistant that resulted in 90% increase in qualified customer leads.
Grupo Savol
After implementing its expanded experience for Messenger, Brazilian car dealer Grupo Savol saw a 60% reduction in customer care operational costs.
Klarmobil GmbH
Klarmobil integrated an automated Messenger-powered digital assistant that drove a 5.5X increase in customers using Messenger for customer service.
CCC
CCC implemented a Messenger-run digital assistant to provide customers with 6x more sessions on average (as compared to live agent sessions).
Audi Taiwan
With Messenger, Audi Taiwan has gained over 80% of its new customer leads through Facebook.
Joybird
By implementing an end-to-end marketing strategy around messaging, Joybird grew its audience by 16X in just six months and achieved more sales earlier in the purchase cycle.
UBA Group
UBA Group introduced a Messenger-powered digital assistant called LEO, more than 58,000 new UBA accounts were created via Messenger in 2020.
Promart
Promart developed a Messenger-powered customer care channel, resulting in a 5x increase in conversion rate.
Ikea Hong Kong
Ikea saw a 78% increase in agent productivity when they launched an automated care service.
Samsung Electronics Benelux B.V.
Sam, a 24/7 digital assistant on Messenger and WhatsApp, netted a 25% reduction in call center costs.
Carrefour
Carrefour scaled its digital promotional catalogue distribution via an automated experience on Messenger.
Swisscom
By utilising Messenger, Swisscom was able to streamline its customer service operating process during service outages.
Island King
Seeing a huge volume of questions about the Island King game, Forever9 games integrated an automated Messenger experience that solved 80% of questions within 5 minutes.
TPBank
After implementing a Messenger-powered digital assistant on TPBank’s website via the Facebook Chat Plugin, the financial institution saw a 50% reduction in custom wait times.
TechStyle Fashion Group
TechStyle developed a sophisticated automated solution that could handle the high volume of queries, resulting in a 95% customer satisfaction rate.
Grab
Grab, a Malaysian super-app, saw a 23% operational cost-savings and a 90% decrease in ticket backlog when migrating to a Messenger-powered digital assistant to handle customer questions.
Messenger Solutions
These are the building blocks of your Messenger experience. Whether you’re looking to generate leads, drive sales, or provide customer service, we have the solutions you need.
Find a Developer Partner
Our Partner Directory will help you find a developer partner with experience building Messenger solutions.
Start Building
Our developer documentation contains information you need to get started with Messenger.