How can user experience researchers make sure their voices are heard and their work is valued? By telling a good story. Gerry Duffy guides us through the thickets of research as storytelling by showing us how to recast an oft-maligned discipline as an opportunity to craft a convincing and exciting narrative.
Topic: User Experience
What do the people who use your website actually want? Making web content accessible. Designing and testing interfaces and the systems that support them. Talking to users and considering real-world use cases. Testing on the cheap. Design, architecture, research, benchmarking, usability, analytics, studies, interviews, surveys, focus groups.
To Ignite a Personalization Practice, Run this Prepersonalization Workshop
Looking to tailor your product to individual users’ needs? In this article, Colin Eagan and Jeffrey MacIntyre walk you through their approach to aligning different stakeholders toward the common goal of personalized user experiences.
Opportunities for AI in Accessibility
Microsoft’s Accessibility Innovation Strategist discusses AI’s potential for accessibility, emphasizing the need for responsible use and diverse teams to mitigate harm and promote inclusion for people with disabilities.
Personalization Pyramid: A Framework for Designing with User Data
Implement personalized digital experiences that are intentional, ethical, and technologically sound.
Designers, (Re)define Success First
Designing ethically may sound daunting at first, but Lennart Overkamp sets forth a template for engaging stakeholders around new priorities, exploring objectives that span from individual to global impacts, and finally measure their effects.
How to Sell UX Research with Two Simple Questions
It’s one reason why so many UX designers are frustrated in their job and why many projects fail. And it’s also why we often can’t sell research: every decision-maker is confident in their own mental picture. In this article, Sophia Prater shows you how to collaboratively expose misalignment and gaps in your team’s shared understanding by bringing the team together around two simple questions. What are the objects? How do they relate?
Design for Safety, An Excerpt
None of us want to build products that put our users’ safety at risk, but how do you reduce the risk that our products will be weaponized by abusers? In this excerpt from Design for Safety, Eva PenzeyMoog offers a clear strategy for building inclusive safety in our products.
Voice Content and Usability
In this excerpt from Voice Content and Usability, author Preston So talks about the messy, primordial nature of human speech and challenges with programming computers to deal with these complexities.
Asynchronous Design Critique: Getting Feedback
Receiving feedback can be a stressful experience: will an open-ended question attract helpful guidance or harsh criticism? Erin “Folletto“ Casali has already taught us how to provide good feedback; now she shows how to have agency when receiving it. Follow her advice and you’ll be able to structure your feedback process to always generate an ego-friendly, focused, and above all actionably helpful review.
Asynchronous Design Critique: Giving Feedback
How do you know that you’re giving good feedback? Erin ‘Folletto’ Casali offers a tangible framework for delivering feedback through the lens of the design critique process in this first installment of a two-part series. While the examples are concrete and rooted firmly in the world of Design, the lessons are universally applicable: use them during performance reviews, code reviews, mentorship communications. The options are endless!
