John

“When you find yourself disagreeing with someone, avoid the emotional temptation, at all costs, to start your response with ‘I disagree’ or ‘You’re wrong’, and instead introduce your rebuttal with what you have in common, what you agree on, and the parts of their argument that you can understand.”
― Steven Bartlett, The Diary of a CEO: The 33 Laws of Business and Life

“J. P. Morgan once had a friend who was so worried about his stock holdings that he could not sleep at night. The friend asked, “What should I do about my stocks?” Morgan replied, “Sell down to the sleeping point.”
― Burton G. Malkiel, A Random Walk Down Wall Street: The Time-Tested Strategy for Successful Investing

“You can’t just base your method of communication on your own preferences. Flexibility and the ability to interpret other people’s needs is what characterizes a good communicator.”
― Thomas Erikson, Surrounded by Idiots: The Four Types of Human Behavior and How to Effectively Communicate with Each in Business

“The Law: You must never disagree In the midst of a negotiation, debate or heated argument, try and remember that the key to changing someone’s mind is finding a shared belief or motive that will keep their brain open to your point of view.”
― Steven Bartlett, The Diary of a CEO: The 33 Laws of Business and Life